RevOps Systems Manager

Board Intelligence is a technology and advisory firm that supercharges boards with the science of board effectiveness. We build better businesses and benefit society.

Through a suite of AI-powered software tools, evaluation frameworks, and advisory services that distil twenty years of boardroom experience, we improve the efficiency of board processes and the effectiveness of boards.

We work with over 80,000 leaders and 3,000 organisations across the world, with clients across the Fortune 500, FTSE 100, and OMX 30. In 2024 we received substantial backing from K1 Investment Management - the leading B2B Enterprise SaaS investors. We are at the beginning of significant growth, and we're looking for superb talent to join us on this journey.

As we grow, we're fiercely protective of our culture and values. Many of us, including our founders, have families and other priorities, so we know the value of a supportive company.

The team is diverse and friendly. We value fun: most days you'll find a social event or learning opportunity to get involved with, including company socials, away days, and philanthropic activities.

We unleash the potential of organisations through the science of board effectiveness, building better businesses and benefiting society.

The Role

The D&R team enables high performance for our Go-To-Market teams (Sales, Marketing and Customer) and Finance by delivering data, insights and technical solutions to optimise revenue-generating processes. We maintain and improve a fully adopted tech stack across all revenue functions, with Salesforce at the heart of these systems.

We're looking for a Revenue Operations System Manager to join our thriving Data & Revenue Operations (D&R) Team at Board Intelligence. You'll be responsible for managing and optimising our critical Commercial technology stack, ensuring seamless integrations, and supporting our Go-To-Market teams with robust, scalable systems and processes.

This hands on leadership role is perfect for someone who loves solving complex technical challenges while directly impacting revenue growth and operational efficiency. As we continue to scale our SaaS business, this role will be instrumental in building the systems and team capabilities needed to support our ambitious growth targets.

Main Responsibilities

• Lead the configuration, development, and ongoing maintenance of Salesforce Sales and Service Clouds and supporting applications across the organisation
• Drive the integration strategy for Salesforce with our revenue operations ecosystem (HubSpot, BoardEx, Zoominfo, Gong, PlanHat), ensuring seamless processes, data flows and system adoption
• Partner with business stakeholders to gather requirements, design solutions, and implement scalable workflows and automations within Salesforce and our wider tech stack
• Lead and develop a small RevOps team, including at least one RevOps System Executive, providing mentorship, technical guidance, and professional development support
• Stay current with Salesforce and other RevOps tooling releases and emerging technologies, making strategic recommendations for new functionality and process improvements
• Lead procurement and rollout of new revenue operations tools, including vendor evaluation, integration planning, and change management

Critical Technical Skills

• Deep expertise in Salesforce ecosystem:
  • Sales Cloud
  • Service Cloud
  • Knowledge Cloud
• Einstein and related products
• Agentforce (nice to have)
• Proven experience integrating Salesforce with other RevOps tools, including documenting data flows, workflows for end users and data hygiene processes
• Strong understanding of revenue operations and the commercial drivers of a fast growing SaaS business
• Experience with at least 2 of the following revenue operations tools: Gong (Gong Engage), HubSpot Marketing Cloud, PlanHat, 6sense, BoardEx, and Zoominfo or similar competitors

Critical Leadership & Management Experience

• Demonstrated experience in line management, with at least 1-2 years managing technical team members
• Strong leadership skills with ability to motivate, coach, and develop junior team members while maintaining hands on technical involvement
• Experience in building team capability, including training plans, skill development, and knowledge transfer
• Solid project management skills - ability to scope requirements, plan and document solutions, execute and embed change, and train end users
• Experience in resource planning, task delegation, and managing team capacity across multiple concurrent projects

Essential Soft Skills

• Strong analytical and problem solving skills with curiosity and drive to improve processes
• Excellent communication skills for stakeholder management and cross functional collaboration
• Ability to translate business needs into technical requirements
• Comfortable managing upwards and representing the team to senior leadership

Nice to Have

• Experience in a B2B2C SaaS business that is growing with acquisitions

We pride ourselves on our great working environment and package.

Benefits

• Private Pension Scheme
• BUPA Health and Dental insurance
• Group life insurance: 4x annual salary
• 26 holiday days per calendar year in addition to Bank Holidays
• Cycle to work scheme
• Employee Assistance Program including Bereavement and Probate Helpline
• Eyecare and Flu Jab vouchers
• Enhanced Parental Leave