Returns Supervisor-Nights

This role supports the effective running of shift operations by managing workflow, resolving escalations, and ensuring all processes are completed accurately and on time. The position is responsible for coordinating labour, maintaining high operational standards, and ensuring that team KPIs and quality measures are consistently met. It also plays a crucial role in people management, supporting welfare, performance, and attendance processes across the team.

• Salary: £35,310.58 per annum
• Shift pattern: 4 on 4 off
• Working Hours: 6am-6pm (40.25)
• Location: AO Logistics, Alpha Building, Weston Road, Crewe, CW1 6BF

Here's What You Can Expect To Be Doing

• Manage daily operational tasks, including task delegation, cage organisation and shift scheduling.
• Investigate inventory discrepancies, manage operational escalations and oversee processes such as photo audits and model checks.
• Deliver effective communication through weekly briefings, daily handovers and cross department liaison.
• Ensure KPIs and quality targets are met.
• Manage shift ordering and labour planning.
• Lead people processes including welfare checks, PIPs and evaluations.
• Promote team culture through reward and recognition.
• Maintain a safe working environment.

A Few Things About You

• Have a strong understanding of warehouse and logistics operations.
• Proven ability to delegate tasks effectively.
• Experience in people management activities such as welfare meetings, absence management and documentation.
• Be a confident communicator capable of delivering briefings and handovers.
• Have good analytical and problem-solving skills.
• Possess a solid knowledge of Health & Safety practices.
• Have strong organisational skills with an ability to manage multiple priorities.

A Bit About Us

We're big on appliances and electricals, REALLY big. Washing machines, fridge freezers and TVs? They're our bread and butter. Mobiles, Airwraps and Ring doorbells? Yep, those too. If it plugs in, powers up or makes life easier, AO probably has it.

But we're more than that For over 25 years, trust has been at the heart of everything we do, helping us become the UK's most trusted electrical retailer. Our customers rate us 4.9 on Trustpilot from nearly ONE MILLION reviews and more 5-star ratings than any other UK electrical retailer, because they know they can rely on us and it's the exact same for our AOers too.

We truly believe it's more than just a job, we genuinely care about each other and our impact on making our customers lives easier, by helping them brilliantly. Everyone here knows how their role makes a difference. Our people are our superpower, so, when it comes to finding new AOers, we know it's about more than just a CV, it's about what makes you, YOU.

• 24 days holiday
• At least 5% pension contribution scheme
• Exclusive staff Discount
• Enhanced Maternity, Paternity and Adoption packages
• Expression of wish service
• Make a difference days (x2 fully paid charity days a year)
• Share-save Scheme

To see all our benefits and perks, visit our AO Benefits page.