Returns Manager

Overview

Europcar Cork is looking for a Returns and B2B Compound Manager. Reporting to the Branch Manager, we are seeking a talented Returns and B2B compound Manager in Cork Airport. This is a full-time permanent role (40 hours) with flexibility and availability Monday - Sunday between business hours 7am to 9pm.

Key Responsibilities

• Deliver outstanding customer service with every customer transaction to maximise loyalty, while taking full ownership of customer complaints and conflict resolution.
• Ensure customers have their vehicles checked in a timely manner. Address all queries or concerns before they leave. Escalate to the Branch Manager if required.
• Complete fleet administration accurately according to operating procedures (examples include CVRTs, tax discs, impros, estimates, etc.).
• Organise all deliveries and collections; act as the branch's main point of contact with the VR and corporate sales team.
• Manage insurance transfers, deposits and extensions.
• Manage fuel reconciliation for the branch.
• Manage lost property process.
• Conduct weekly damage audits, including checks in cars and damage detection.
• Review NPS scores daily to identify potential areas of improvement and drive NPS improvement; respond to Google reviews and update CLI log.
• Respond to stock anomalies and take action or escalate to the branch manager as needed.
• Utilise BOS dashboard daily as a metric for successful management of key areas of the branch.
• Perform ad hoc duties in line with business needs.

Your skills

• Excellent people and time management skills; commercial experience gained from retail or logistics environments.
• Full category B driving licence for a minimum of 2 years.
• Problem solving and analytical ability.
• Motivated self-starter able to perform in a fast-paced environment; strong project management and multi-tasking skills.
• Good understanding of Service Level Agreements and implementing action plans.
• Ability to negotiate and build good working relationships both internally and externally.
• IT literate with ability to utilise Microsoft Office Suite.
• Adhere to all company policies, procedures and safety guidelines; responsible for own health and safety and that of colleagues.

Benefits

• Competitive salary
• Starting with 22 holidays, increasing with length of service
• Medical refund scheme
• Enhanced statutory sick pay
• 1.5% employer matched pension scheme
• Enhanced maternity and paternity benefits
• Access to Hubex benefits and discounts platform
• Life assurance x2 basic salary
• Employee Assistance Programme
• Opportunities for career advancement and professional development
• Voluntary flu vaccination voucher
• Bike to Work Scheme

Why Europcar?

We provide a working environment that nurtures career ambitions. We are a global organisation with growth plans, and everyone who is part of our team can contribute to and benefit from our success. Joining the team offers opportunities to progress in the rental industry, with ongoing training and development.

Europcar Mobility Group is an equal opportunities employer and committed to providing equal employment opportunities for all qualified persons. We welcome applications from individuals of all backgrounds, experiences, and abilities, regardless of race, ethnicity, gender, nationality, sexual orientation, age, disability status, religion, or any other dimension of diversity. If you need accommodations or assistance during the application or interview process, please let us know. Together, through mutual respect, we can create a more equitable and inclusive future.