Retail Transformation Manager

• Lead the retail workstream within London Stansted Airport's Transformation Programme, ensuring our future retail proposition delivers against both our commercial strategy and long-term business objectives.
• Work closely with the Retail Director, Commercial teams and Transformation Programme, acting as the key link between retail operations and major capital projects.
• Oversee the delivery of a retail strategy that supports passenger growth from 30 million to over 43 million passengers by FY34.
• Create 40 new retail units and expand the airport's airside retail footprint to 20,000sqm.
• Manage complex programmes, lead major tender processes and ensure commercial opportunities are maximised throughout the transformation journey.
• Transition into the role of Head of Retail, leading the Retail Category team to drive continued commercial performance.

Requirements

• Significant experience leading large-scale retail, commercial or transformation programmes within complex, customer-focused environments.
• A proven ability to influence senior stakeholders and build strong relationships across multiple business functions.
• Extensive experience managing complex projects from strategy through to delivery, balancing commercial priorities with operational requirements.
• Strong commercial acumen, with experience developing business cases and delivering against ambitious financial targets.
• Experience managing competitive tender processes, supplier engagement and commercial negotiations.
• The ability to work effectively within live operational environments, balancing customer experience with project delivery.
• Excellent communication and presentation skills, with confidence presenting complex information to senior leadership teams.
• Strong analytical and problem-solving skills, with the ability to manage competing priorities and resolve complex challenges.
• Experience working with retailers, contractors, consultants and external partners at senior level.
• Ideally, over 10 years' experience in retail, commercial, aviation, infrastructure or major transformation environments.

Core Competencies

Demonstrates extensive experience in leading large-scale retail and transformation programmes, with a strong focus on commercial strategy and stakeholder engagement. Proven ability to manage complex projects and deliver against ambitious financial targets while enhancing customer experience.