Retail Technology Advisor

We are currently recruiting for a Retail Technology Advisor on a Temporary full-time basis.

• Co-ordinate the support and growth of mission critical IT systems to our stores and retailers, involving a variety of in-house and third-party suppliers and teams.
• Deliver and manage projects in parallel through all phases including planning, analysis & design, execution, service transition and closure.
• Control and management of third-party suppliers and vendors and their associated service delivery agreements.
• Management and ownership of retail technology in the company operated stores division and a direct relationship with key stakeholders in the company operated space supporting Retail Technology and in store technologies, networks for these stores.
• Identify and implement efficiencies to business processes using technical solutions.
• Participate in projects throughout the initiation, definition, execution and close out phases of the project.
• Oversee the transition of new processes from project delivery to operational support across the business.
• Liaising with senior management from different functions to translate their needs into technical requirements.
• Develop full-scale project and programme plans, facilitate the project scope, goals, tasks, resources and deliverables.
• Participate in the delivery of strategic projects and scope of works alike.
• Development of operational procedures and system specifications.
• Develop and maintain comprehensive user documentation on all aspects of the core procedures and responsibilities.
• Support our stores and retailers on support requests and queries and troubleshooting of the same.
• Other projects as directed by management.
• The role will involve nationwide travel and may include overnight stays.

• At least 4+ years of experience in the retail technology/IT sector.
• Understanding of Retail Technology, networking and overall IT.
• Understanding of KPIs and SLAs with proven ability to adhere to them.
• Understanding of FMCG grocery is an advantage.
• Experience with EPOS in independent retail market and cross technologies in a retailer ecosystem.
• Ability to demonstrate a high level of ownership and project management.
• Strong analytical skills, resolution management, organisational skills and excellent time keeping skills.
• Strong verbal, written communication and interpersonal skills and to be able to report clearly back with updates to management.
• Demonstrate an ability to work on own initiative, ability to prioritize own workload and work to exacting deadlines.
• Innovative, authoritative, have the ability to communicate on all levels to people of all technical ability.
• Ability to effectively prioritize and execute tasks and targets in a high-pressure environment and exceed set targets.
• Flexibility and adaptable in the approach to customer/business needs.
• Proactive and energetic in the work environment, seeking to get things done and at deal with a variety of tasks and projects.
• Must have a full clean driver's license.