Retail Team Leader

Your New Role

Oxford Street is about to become home to a flagship shop that redefines the retail experience. Our official Harry Potter Shop will blend iconic storytelling with world class retail standards, creating a destination that delights fans from around the world.

We're looking for an enthusiastic and people focused Team Leader to support the day to day running of our flagship store. This is a hands on, shopfloor based leadership role, where you'll coach, motivate and support a large front line team to deliver exceptional service across both shop floor and back of house areas.

Harry Potter Shop Oxford Street sits alongside world class attractions and retail experiences including Warner Bros. Studio Tour London, Warner Bros. Studio Tour Tokyo, Harry Potter Shop King's Cross, and flagship stores in New York, Chicago and Harajuku.

What's In It For You

• £16.80 per hour
• 25 days holiday (pro rata)
• GymPass
• HBO Max & Discovery+ Subscription as well as exclusive access to our Screeners App, with our exciting Warner Bros. and HBO content
• Staff discounts on Studio Tour tickets, retail, food and beverage
• Access to Friends and Family events
• Option to join our pension and private healthcare schemes

Your Role Accountabilities

• Run the shop floor and back of house areas on shift, ensuring clear priorities, effective deployment and smooth workflows throughout the day.
• Maintain a strong physical presence on the shop floor, responding quickly to trading demands, queues, replenishment needs and guest issues.
• Coordinate shop floor and stockroom activity to ensure product availability, efficient stock movement and minimal disruption to trading.
• Set and maintain standards across service, presentation, cleanliness and safety, addressing issues immediately and constructively.
• Lead and direct colleagues during peak periods, reallocating resources as needed to support customer flow and operational demands.
• Coach colleagues in the moment, reinforcing service expectations, product knowledge and brand behaviours.
• Support onboarding and buddying of new starters, ensuring they can confidently operate in both shop floor and back of house environments.
• Act as first point of escalation for operational issues, resolving where possible and escalating appropriately.
• Champion health & safety, loss prevention and compliance, ensuring procedures are followed at all times.

Skills & Qualifications

• Experience as a Team Leader, Supervisor or Senior Sales Assistant in a fast paced retail environment.
• Passion for coaching, developing and motivating others.
• Strong customer service focus with confidence leading large teams.
• Great communication skills and a proactive, hands on leadership style.
• Experience across both shop floor and back of house operations.
• Comfortable using POS and retail systems.

Working Pattern

This is a full time role, 40 hours per week, on a seven day rota including weekends and Bank Holidays. Working hours are between 7am and 10pm.

Championing Inclusion at WBD

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects a wide array of perspectives, backgrounds and experiences. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, regardless of sex, gender identity, ethnicity, age, sexual orientation, religion or belief, marital status, pregnancy, parenthood, disability or any other category protected by law.

If you're a qualified candidate with a disability and you require adjustments or accommodations during the job application and/or recruitment process, please visit our accessibility page for instructions to submit your request.