Retail Supervisor (Full-Time - 40hrs)

Position Responsibilities and Qualifications

• Sales Management: Drive and achieve sales, KPIs, and profitability goals. Offer products, assist customers in choosing products, consult on product purposes, properties, quality, care rules, prices, offer substitutes, new and related products, calculate purchase costs, issue receipts, prepare documents, pack purchases, and handle exchanges.
• Customer Experience & Communication: Ensure high standards of customer service and engagement on the sales floor, prevent and resolve conflict situations, and foster effective communication within the team and with other departments.
• Salesfloor Engagement: Spend 90% of time on the sales floor engaging with customers and coaching employees.
• Team Management: Assist in recruiting, training, developing, and managing store staff. Motivate and encourage retail sales staff to achieve sales targets.
• Store Operations: Process POS transactions accurately in compliance with Retail P&Ps. Identify, interpret, and diagnose store performance based on controllable operational KPIs (including but not limited to CR, UPT, ATV).
• Loss Prevention: Oversee loss prevention and ensure operational compliance.
• Inventory Management: Achieve or exceed inventory and shrink goals; manage physical inventory counts.
• Merchandise Management: Handle incoming and outgoing merchandise and communicate opportunities. Ensure the store's visual presentation meets or exceeds PUMA VM standards.
• Reporting: Prepare and analyze sales reports, providing insights to improve performance.
• Compliance: Ensure compliance with company policies, procedures, and legal requirements.
• Product Knowledge: Understand the purposes, properties, quality, care rules, and prices of the products sold, and be able to offer substitutes, new, and related products to customers.
• Self Leadership: Work independently, efficiently manage own emotions and challenges.
• Technology: Proficiency in retail software, inventory management, and POS systems.
• Compliance Knowledge: Ensure compliance with company policies, procedures, and legal requirements.
• Inventory and Merchandise Management: Handle inventory, manage shrink goals, and process merchandise.
• Constant movement and use of speaking, hearing, acuity, depth perception, and field of vision are required.
• Experience: Minimum 3 years in a retail environment, with at least 1 year in a supervisory or senior retail staff role.
• Education: Minimum completed full school or vocational school education (e.g., high school diploma) or higher.

Equal Employment Opportunity

PUMA provides equal opportunities for all job applicants, regardless of race, color, religion, national origin, sex, gender identity or expression, sexual orientation, age, or disability. Equality for all is one of the core principles at PUMA and we do not tolerate any form of harassment or discrimination.