Retail Supervisor, Disney Theatrical

Retail Supervisor, Disney Theatrical Apply Now Apply Later Job ID Location London, United Kingdom Business The Walt Disney Company (EMEA) Date posted3月. 17, 2025 Job Summary:

Job Summary:

The merchandise seller is responsible for providing exceptional Service whilst selling merchandise and creating magical memories for Guests from around the world! Whilst handling payment transactions and inventory with accuracy, they create a fun and engaging experience for Guests of all ages, contributing to the overall success of the retail business. By helping a family choose the perfect souvenir or stocking the shelves with the latest merchandise, this role plays an integral part of making every Guests visit and memorable one.

The role has a large impact on the efficiency of daily operations and is required to achieve tasks in a positive, proactive, and professional manner; whilst collaborating with colleagues to meet goals. As a revenue generating role this job requires individuals to achieve results through proactive selling, a focus on promotions & incentives, adapting to different sales areas & techniques, and maximise opportunities for sales throughout a sales period.

Responsibilities:

• Meeting sales, service, and presentation goals
• Proactively welcoming Guests, assisting in selecting merchandise and providing information about products.
• Operating the EPOS till system accurately and handling transactions effectively.
• Maintaining accurate inventory records and restocking merchandise as needed.
• Supporting in dressing displays and arranging Merchandise to attract Guests, maintaining Disney Brand standards.
• Keeping the shop or kiosk areas clean and organised.
• Maintaining a positive, smiley and friendly attitude towards Guests and colleagues; demonstrating a commitment to equality, diversity and inclusion in all actions.
• Consistently and appropriately offering promotions or upselling products to enhance the guest experience, and meeting sales targets.
• Keeping up to date with product knowledge and sales promotions.
• Following safety and security procedures to prevent loss and theft of merchandise.
• Attending team meetings and training sessions.
• Assist with stock deliveries.
• Working both independently and as part of the team to meet performance goals, shared team goals and maintain efficiency.
• Adhering to all set policies, procedures, and administrative requirements.

Basic Qualifications:

• No previous experience is required, but experience in retail or customer service is a plus
• Strong communication skills and ability to engage with Guests
• Comfortable working in a fast-paced environment
• Ability to work flexible hours, including evenings, weekends, and Bank Holidays
• Cash and stock handling experience
• Customer service skills
• Ability to work well in a team environment
• Good attention to detail
• Positive can-do attitude

Preferred Qualifications:

Additional responsibilities and duties will be assigned based on the needs of the business.

Additional Information:

Shifts are usually 8 hours, Monday through Sunday. However, shift lengths will vary depending on the needs of the business. Shift times will vary based on performance schedule and operation needs.

Shifts can start as early as 9am and finish as late as 11pm and are allocated based on the needs of the business. All staff need to be available for day times, evenings and weekends.

About The Walt Disney Company (EMEA):

Disney EMEA aims to drive growth, innovation and brand affinity across an extremely diverse collection of countries with a team of over 6,000 employees operating in 59 markets with offices in 29 countries.

About The Walt Disney Company:

The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney's stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished.

This position is with The Walt Disney Company Limited , which is part of a business we call The Walt Disney Company (EMEA) .

The Walt Disney Company Limited is an equal opportunity employer. Applicants will receive consideration for employment without regard to age, race, colour, religion or belief, sex, nationality, ethnic or national origin, sexual orientation, gender reassignment, marital or civil partner status, disability or pregnancy or maternity. Disney fosters a business culture where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a rapidly changing world.

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