Retail Supervisor

Retail Supervisor About Your New Employer

• Join a family-owned business whose Safety Direct retail store is the face of the company.
• Work with well-known brands and a broad product range across safety footwear, protective workwear, gloves, first aid supplies, fire protection and other workplace safety products.
• Become part of a close-knit team of 2-3 colleagues, with the opportunity to make a visible impact on customer service and sales.
• This is a hands on role in a professional indoor retail environment, ideal for someone looking to move from a construction, trade, agricultural or hardware setting into a structured, customer facing position.

About Your New Job

As the Retail Supervisor, you will take responsibility for the day-to-day operation of the Safety Direct shop in Galway.

• Lead and support a team of 2-3 colleagues, providing strong people management and setting high standards for customer service.
• Identify customer needs, recommend suitable products and maximise sales opportunities.
• Manage customer enquiries, process sales through the shop till and use systems such as SAP.
• Work closely with customer support and the warehouse team to locate products and ensure customers receive an efficient service.
• Introduce new ideas and initiatives to drive sales and improve the retail experience.
• Maintain high standards of organisation, presentation and attention to detail in the store.
• Act as a confident ambassador for the company and its product range.

This is a full time, permanent, site based position, subject to a standard six month probation period.

Location:Galway

Working hours:

• Monday to Friday, 8:30am-5:30pm
• Occasional Saturdays, 8:30am-2:00pm
• Some additional flexibility may be required from time to time
• Closed on bank holidays and for several days over the Christmas period

What Skills You Need

• Previous experience in retail supervision or a similar leadership role would be an advantage.
• Strong customer service, communication, organisation and administration skills.
• The confidence to lead a small team and manage people effectively.
• A proactive, flexible and hands on approach to work.
• The ability to work under pressure in a busy, customer facing environment.
• Good computer and systems skills, with the ability to learn platforms such as SAP and retail till systems.
• A passion for sales, customer support and identifying opportunities to grow revenue.
• Experience in a hardware store, farm store, co op, agricultural merchants, construction or another trade environment would be highly beneficial.
• A technical or marketing background would also be an advantage.

What's on Offer

• €40,000-€45,000 salary, depending on experience.
• Health insurance following successful completion of probation.
• Immediate enrollment in the company pension scheme upon joining.
• A permanent role with consistent daytime hours and no regular evening shifts.
• The opportunity to join a family owned business and progress within a supportive team.
• A varied role combining retail leadership, customer service, sales and product knowledge.