Retail Supervisor (12 hrs)

Job reference: -037391

Full time/Part time: 12 hour contracts available

Location: 18 Borough Pavement, The Grange Shopping Centre, Birkenhead CH41 2XX

Start date: Immediately

Purpose

Deichmann are seeking an enthusiastic and passionate Retail Supervisor to join the team in our Birkenhead store. You will be offered a competitive hourly rate up to £13.91 per hour plus non contractual hourly sales commission.

In this role, Retail Supervisors support the store management team and deliver an exceptional shopping experience to customers. They also have opportunities to grow and develop within their retail career. This is a part time, permanent position contracted to work 12 hours per week.

Ideal Candidate

If you have energy, drive and passion to work in a fast paced, customer facing, retail environment, this is the role for you. You will have a positive attitude towards providing exceptional customer service, the ability to lead a team, stamina to work on a fast paced shop floor and capacity to work calmly under pressure. You will also have previous retail experience and ideally have worked as a supervisor previously.

Key Activities

• Lead and supervise the store team in the absence of the Store Manager.
• Open and close the store, including cashing up and completing associated administrative duties.
• Offer excellent levels of customer service and maintain strong product knowledge.
• Lead by example, recommending and promoting complimentary products with each sale.
• Assist management in leading the team to achieve store sales targets and KPIs.
• Support team members as and when required.
• Ensure the store is correctly merchandised, product displays are refreshed and inviting to the customer.
• Process stock deliveries and store transfers.
• Deal with customer queries and complaints.

Personal Characteristics

• Able to take direction from management regarding additional tasks and duties.
• Previous supervisory experience including cashing up and banking.
• Self motivated, with a positive, can do attitude.
• Ability to supervise, motivate, coach and work with a team.
• Strong interpersonal and communication skills.
• Willingness to approach and serve all customers.
• The drive to exceed monthly performance targets.
• Methodical approach to completing daily tasks - including stock SKU management.
• High levels of attention to detail.
• Ability to work both individually and as part of a diverse team.
• Commitment to work 12 hours per week and flexibility to work any day (Monday - Sunday).

Salary and Pay

Up to £13.91 per hour plus non contractual hourly sales commission.