Retail Service Managers- Birmingham New Street

Retail Service Managers - Birmingham (On Board Catering Crew) Are you passionate about delivering exceptional customer service? Do you thrive in a fast-paced, people-focused environment? If so, CrossCountry is looking for enthusiastic Retail Service Managers to join our dynamic team based in Birmingham . What you'll be doing As a Retail Service Manager , you will be the face of CrossCountry onboard our trains - providing a warm welcome, delivering a high-quality catering service through the train either with a Trolley Service or from the On Board Shop, making every journey a positive experience for our customers.From serving refreshments in Standard Class to offering complimentary service in First Class, you will play a key role in ensuring passengers travel in comfort and style. What's in it for you? Starting salary : £26,888 pa during training , rising to £34,061 after successful training (based on a 38-hour week) Permanent, full-time position with great career prospects Comprehensive training and continuous support (Your initial 4-week training course will take place at our Customer Service Training Centre in Derby, where you will be trained on all aspects of the role). Opportunities to grow within a national transport brand. What We are Looking For We are not just hiring for a role - we're hiring the right people. Here's what success looks like: Excellent people skills - confident, approachable, and great at connecting with customers. Customer service driven - Maintains a strong focus on customer satisfaction by delivering efficient, and proactive service at all times. Strong work ethic - reliable, consistent, and committed to high standards. Team player - work seamlessly with onboard crew and local colleagues. Flexible - able to work early mornings, evenings, weekends, and bank holidays. Well-presented - professional appearance that reflects our brand. Personality - we want authentic, energetic individuals, not robots! Location Requirement You must live within 1 hour's commute of Birmingham New Street Station and be able to travel at unsocial hours reliably. Why Join CrossCountry? At CrossCountry, we're committed to building a diverse and inclusive workforce where everyone can thrive. We value the unique perspectives that everyone brings and believe this drives our success.In return our benefits include: Holiday allowance of 30 days, rising by one day a year up to a maximum 35 days. Entry into the Pension Scheme Free travel on Arriva Rail services (CrossCountry, Chiltern, London Overground and Grand Central) 75% off travel on other UK rail companies Discounted European rail travel after one year. Application Deadline: Tuesday 29th September 2026. Please note, successful applicants will be required to attend a medical and have a DBS check.Join us and be part of something bigger - making journeys better, one customer at a time.