Retail Service Manager- Plymouth
Posted 8 days 13 hours ago by XC Trains Limited
Join the Journey. Are you passionate about delivering exceptional customer service? Do you thrive in a fast paced, people focused environment? This role is ideal for someone who enjoys providing a warm welcome, delivering high quality at seat catering, and ensuring every journey is a positive experience for our passengers.
What you'll be doingYou will be the face of CrossCountry onboard our trains, welcoming passengers, serving refreshments in Standard Class, providing complimentary service in First Class, and ensuring passengers travel in comfort and style. Your focus will be on delivering efficient, proactive service and maintaining a positive customer experience at every seat.
Compensation & PositionStarting salary: £26,888, rising to £34,061 after successful training (based on a 38 hour week). This is a permanent, full time position with strong career prospects.
Training: You will attend a 4 week training course at our Customer Service Training Centre in Derby, where you will learn all aspects of the role.
Benefits- Holiday allowance of 30 days, increasing by one day a year up to a maximum of 35 days
- Pension - defined benefit, contributions vary but benefits are fixed and inflated each year
- Free travel on Arriva Rail services (CrossCountry, Chiltern, Grand Central)
- 75% discount on other UK rail companies
- Discounted European rail travel after one year
- Excellent people skills - confident, approachable, and able to connect with customers
- Customer service driven - focus on customer satisfaction through efficient and proactive service
- Strong work ethic - reliable, consistent, committed to high standards
- Team player - work seamlessly with onboard crew and local colleagues
- Flexible - able to work early mornings, evenings, weekends, and bank holidays
- Well presented - professional appearance that reflects our brand
- Energetic, authentic personality - we want real people, not robots
You must live within a one hour commute of Plymouth and be able to travel at unsocial hours reliably.
Additional RequirementsSuccessful applicants will be required to attend a medical exam and have a DBS check. Application deadline: Monday 13th July 2026.