Retail Senior Customer Service Assistant

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Retail Senior Customer Service Assistant

Reference: MAR

Expiry date: 23:59, Fri, 20th Mar 2026

Location: Bakewell, Chatsworth

Benefits:

We have a fantastic opportunity to join our Retail team as a Senior Customer Service Assistant where every day brings new opportunities to make customers' visits memorable.

What you'll be doing

You'll work alongside the Retail Manager to run successful gift shops that delight customers every day.

• Assist with front of house operations and ensure shops open on time with perfect presentation standards
• Cover for managers/supervisors during holidays and busy periods as a trusted key holder
• Motivate colleagues to deliver exceptional customer service through positive engagement
• Handle customer enquiries efficiently while maintaining a friendly, professional approach
• Manage stock rotation and compliance, particularly for perishable items
• Ensure health and safety standards are maintained across all operations
• Support stocktakes and special events throughout the year

This is a seasonal permanent role meaning you will work during the open season each year (late March to early January). Your hours will be 32 per week worked over 4 days out of 7, with flexibility to meet the needs of the business, particularly during busy times.

What you'll bring Experience you'll need

• Strong experience within a retail environment
• Customer service experience in retail operations
• Cash handling and till operation skills
• Strong understanding of health and safety requirements
• Experience supervising a team preferable, although training will be provided

Skills that matter

• Ability to lead and motivate teams
• Passion for retail and customer service
• Excellent verbal and written communication skills
• Strong attention to detail and accurate numerical skills
• Ability to remain calm under pressure and use your own initiative
• Good planning, organisational and decision making skills
• Ability to challenge and improve processes

This role offers variety and growth opportunities as you take on additional responsibilities in line with business needs.

In return

As part of the wider Devonshire Group, owned by the Duke of Devonshire, which includes Chatsworth, Bolton Abbey, Lismore and the Devonshire Hotels & Restaurants Group, we pride ourselves on our commitment to building friendly and efficient teams who are focused on delivering exceptional customer service.

We are committed to ensuring the happiness and wellbeing of our staff and as such offer fantastic benefits include:

• Free access to Chatsworth and Bolton Abbey Estates.
• Excellent personal development and career opportunities.
• Free entry to the Chatsworth fairs and many of the events.
• Membership of the Life Assurance Scheme.
• Competitive annual leave
• Employeeassistanceprogramme

Our core values include "Being Inclusive" and we particularly welcome applications from disabled and Black, Asian and Minority Ethnic (BAME) candidates who are currently under represented. We also welcome applicants from the LGBTQ+ community.