Retail Sales & Operations Manager 9m FTC Lookfantastic

Division

THG Beauty

Location

UK, Manchester

Job Type

Full-time

About THG

We are THG, a global ecommerce group on a mission to be the global online leader in beauty and sports nutrition.

Our portfolio of leading retailers and brands such as LOOKFANTASTIC, Myprotein, ESPA, Perricone MD, and Cult Beauty form our two core businesses: THG Beauty and THG Nutrition.

From Manchester to New York, we're powered by a team of over 2500 people who work together, lead by example, and think BIG.

With us, you'll go further, faster. What are you waiting for?

Life at THG Beauty

We know that beauty isn't one size fits all. Our portfolio of leading retailers and iconic beauty brands caters to everyone, everywhere, empowering customers all over the world to look and feel fantastic.

By combining our portfolio of owned brands with a marketplace for over 1,300 third party beauty brands through online retail sites LOOKFANTASTIC, Cult Beauty, and Dermstore, THG Beauty's ambition is to be the global digital partner of choice across the beauty industry, supporting the channel shift to online.

THG Beauty's breadth of relationships is unique to the beauty market; it engages with brands as a retailer, a brand owner, and a product developer and manufacturer, making it the industry's digital strategic leader.

Why be a Retail Sales & Operations Manager at THG Beauty? The Store Retail Team

It is an exciting time to join the Store Retail team at LOOKFANTASTIC as we look to expand our store portfolio after the success of our first stand alone store in Altrincham, Manchester. The Retail Store team is responsible for the end to end planning, management and operations of our stand alone stores, ensuring we offer the best customer experience alongside supporting the business strategy. This role will be a maternity cover opportunity across a 9 month period.

The Role

The Retail Sales & Operations Manager will play a pivotal role in LOOKFANTASTIC's exciting growth journey, overseeing both current and future stores across the UK. This role is responsible for managing day to day operations across multiple retail locations, leading Store Managers, driving sales and KPI performance and maintaining strong brand relationships.

This is an excellent opportunity for an experienced retail leader to shape the success of our expanding store portfolio.

• Oversee daily operations across assigned retail stores to ensure efficiency, consistency, and excellence in execution.
• Maintain clear and consistent communication with store teams to support operational goals and resolve issues promptly.
• Setting targets and KPIs and taking accountability for stores achieving these goals.
• Develop and implement action plans to improve sales performance, productivity, and profitability.
• Recruit, onboard, train, and develop high performing store managers and retail teams.
• Coach and mentor store leadership to build strong succession plans and career pathways.
• Foster a positive, inclusive, and high performance work environment.
• Collaborate with internal teams and external stakeholders to develop and execute retail strategies aligned with overall business objectives.
• Work closely with new store openings and refits as required.
• Build and maintain strong relationships with brand partners for effective day to day communication.
• Working closely with internal teams to effectively execute new launches, brand changes, promotions and initiatives in a timely manner.
• Working with internal teams and brands to have a strong in store activation plan per location.
• Managing brand education relationships to ensure training needs are met for the in store teams.

What skills and experience do I need for this role?

• Minimum of 2 years in an Area/Regional Manager or Department Manager role.
• Minimum of 5 years experience in retail management.
• Experience working in beauty retail is essential.
• Strong leadership and people management skills.
• Ability to drive sales & KPI performance.
• Organised, self motivated and a key team player.
• Time keeping to ensure deadlines are met.
• Attention to detail.
• Positive attitude.
• Flexible in order to meet the needs of a new and developing team.
• Microsoft packages, specifically Excel.
• Ability to travel across the UK, with frequency increasing as stores open.

As insert role , you'll:

• Add up to 6 bullet points on key responsibilities/projects.

What's in it for me?

• Access bespoke development programmes that have been designed and developed by our in house L&D team.
• Continued development through our upskilling programme that is delivered in partnership with an industry leading training provider.

Enhanced Leave

• 25 days annual leave plus bank holidays.
• Don't want to work on your birthday? We don't either! Enjoy your day off on us!
• Enhanced maternity and paternity pay, depending on length of service.
• Up to 10 days compassionate leave.
• Buy back up to 3 days each year.
• Access face to face and virtual appointments with our in house GP.
• Access our in house CBT therapist.
• Access our 247 Employee Assistance Programme (EAP) which is provided by Bupa.
• State of the art on site gym.
• Access to our on site physio.

Other Perks

• Save up to 12% on the cost of personal tech through our salary sacrifice scheme.
• Subsidised bus pass from Manchester City Centre to our ICON office.
• Up to 50% staff discount on THG brands.
• On site staff shop.
• Access to on site barber.
• Know someone who would be perfect for THG? Refer them and get up to £1000 when they pass their probation.
• Anniversary gifts when you hit 5 and 10 years of service.

THG is proud to be a Disability Confident Committed employer. If you are invited to interview, please let us know if there are any reasonable adjustments we can make to the recruitment process that will enable you to perform to the best of your ability.

THG is committed to creating a diverse & inclusive environment and hence welcomes applications from all sections of the community.

Because of the high volumes of applications our opportunities attract, it sometimes takes us time to review and consider them all. We endeavour to respond to every application we receive within 14 days. If you haven't heard from us within that time frame or should you have any specific questions about this or other applications for positions at THG please contact one of our Talent team to discuss further.

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