Retail Operations Assistant

Retail Operations Assistant

To apply for this role please visit our website at stch.org.uk

£25,397 - £26,436 (depending on experience) for 40 hours per week Grade RA1-3, plus weekend enhancements of 30%

Interview dates to be confirmed

The Role

This post is offered on a permanent basis either full time or part time, working 40 hours or 24 hours per week across Monday - Sunday. The base location is Crawley, but there may be a requirement to travel across the 14 shop locations throughout Surrey and Sussex, therefore a Full UK Driving Licence or the ability to access public transport to travel across our trading locations is required.

We have an exciting opportunity to join our Trading Team. We are seeking enthusiastic Retail Operation Assistants to deliver excellent customer service.

Supported by our Shop Managers, your key responsibilities will include carrying out day to day activities relating to all operational routines in our shops, including compliance with statutory regulations relating to health & safety, hygiene, trading standards, and security of the retail premises.

This hands on role requires a commitment to high standards and volunteer support. You will have previous experience of working in a customer service environment and have a flexible, enthusiastic approach. Previous retail experience is desirable, but full training will be provided.

Retail Operations Assistant role will

• Ensure all procedures are followed in accordance with instructions issued by the Shop Manager
• Fully support the commercial activities within the shop to deliver sales and profits above budget
• Oversee the day to day operation of the shop, which will include supervision of the volunteers, pricing of stock and record keeping
• Will ensure all goods offered for sale conform to health and safety and trading standards requirements and reflect the interests of St Catherine's Hospice

About us

Employees at St Catherines Hospice can enjoy a variety of benefits including:

• Generous annual leave starting at 25 days, rising to 30 days with length of service, plus Bank Holidays, and an opportunity to buy / sell annual leave days. Plus we offer a day off for volunteering & moving house.
• Generous Pension scheme with up to 9% employer contributions or honour of NHS pension.
• Life Assurance Scheme, Counselling Offering, and a range of discounts.
• Enhanced maternity and adoption pay.

Job responsibilities

JOBPURPOSE

Directed by the Shop Manager, the Retail Operation Assistant is responsible for carrying out day to day activities relating to the operations of the shop within West Sussex & Surrey.

The Retail Operations Assistant ensures that the shop complies with statutory regulations relating to health, safety, hygiene, trading standards, and security of the retail premises. Full training will be provided.

The Retail Operations Assistant will be committed to high standards of customer care.

Person Specification Experience

• Strong interpersonal skills with the ability to communicate both in person and by telephone, effectively at all levels
• Excellent organisational skills
• Experience of working in a customer care environment
• Supervisory skills
• Creativity (e.g. window display)
• Some knowledge of St Catherine's Hospice work in the community, including its charity shops
• Awareness of statutory regulations including H&S legislation, trading standards, hygiene and retail premises
• Second hand retail sector e.g. antiques
• Current fashion trends

Qualifications

• Good level of literacy and numeracy
• Full driving licence or the ability to be able to access public transport to travel across our trading locations

Attitude and Behaviours

• Stamina and enthusiasm for hands on physical work
• Ability to work on own initiative
• Ability to motivate and empathise with hospice staff and volunteers
• Flexibility and willingness to work in other locations and extra hours as and when required ie staff shortages/sickness/ holiday cover
• Willingness and desire to work in accordance with hospice values

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

£25,397 to £26,436 a year (depending on experience)