Retail Manager Tiso Buchanan St
Posted 5 hours 16 minutes ago by Tiso
Our colleagues are our greatest asset and we are looking for someone who shares our commitment to fantastic service and customer experience, loves the outdoors, and would be excited to join the team.
The position is full time and the successful candidate will be expected to be flexible, including working weekends as required.
Responsibilities- Share your expertise and connect with our customers as you assist them in purchasing the right gear to enjoy the outdoors
- Maintain our excellent shop floor standards and ensure the store is a beautiful and engaging place for our customers to shop
- Support the merchandising of the store by ensuring that products are in the right place and in the right quantities
- Research and resolve customer issues
- An active life and a passion for the outdoors
- A friendly and confident manner
- The ability to learn
- A passion for our products and be an ambassador for our values and our brand
- 40% colleague discount rate with access to Pro Deals from our suppliers
- Company pension scheme
- Healthshield cash back healthcare scheme
- Birthday Holiday & Long-Service Holiday Day (each year, up to 7 years)
In the role of Retail Manager you will be ensuring that the highest level of customer service is provided at all time. The role requires excellent communication skills to lead and motivate our team, and to successfully operate the store.
The successful candidate will also have great merchandising skills and be able to prioritise and delegate tasks to the team.
The position is full time and the successful candidate will be expected to be flexible, including working weekends as required.
Responsibilities- Organise and motivate our store team to ensure that all colleagues provide excellent levels of service and advice to our customers.
- Share your expertise and connect with our customers as you assist them in purchasing the right gear to enjoy the outdoors
- Maintain our excellent shop floor standards and ensure the store is a beautiful and engaging place for our customers to shop
- Support the merchandising of the store by ensuring that products are in the right place and in the right quantities
- Research and resolve customer issues
- Implement marketing campaigns and promotions as directed by the VM Team
- Deal with enquiries and complaints, resolving the issue at the earliest opportunity, liaising with the office customer service team to resolve warranty issues
- Develop internal staff and promote progression within the team
- A leader with excellent skills in delegation and prioritisation
- An active life and a passion for the outdoors
- A passion for our products and be an ambassador for our values and our brand
- 40% colleague discount rate with access to Pro Deals from our suppliers
- Company pension scheme
- Healthshield cash back healthcare scheme
- Birthday Holiday after one full year
- Long service award
- Additional day of Holiday each year (up to 7 years)
- Heavily discounted Gym Membership at any JD Gym
- Extensive training
- The ability to progress
Our colleagues are our greatest asset and we are looking for someone who shares our commitment to fantastic service and customer experience, loves spending time on the bike, and would be excited to join the team.
The position is full time (40 hours per week); a part time role would also be considered.
Responsibilities- Share your expertise and connect with our customers as you assist them in purchasing the right gear to enjoy their ride
- Maintain our excellent shop floor standards and ensure the store is a beautiful and engaging place for our customers to shop
- Build and maintain bikes in the workshop
- Support the merchandising of the store by ensuring that products are in the right place and in the right quantities
- Research and resolve customer issues
- An active life and a passion for the outdoors and cycling
- A friendly and confident manner
- The ability to learn
- A passion for our products and be an ambassador for our values and our brand
- £13.40 per hour if Cyctech Trained
- 40% colleague discount rate with access to Pro Deals from our suppliers
- Company pension scheme
- Healthshield cash back healthcare scheme
- Birthday Holiday & Long-Service Holiday Day (each year, up to 7 years)
- Refer a Friend scheme
- Extensive training
- The ability to progress
We have an exciting opportunity within our Digital Marketing team based at our Leith office. We are looking for a Social Media and Content Executive who will be responsible for managing our growing social media channels while also featuring heavily in Tiso's video content, becoming the on camera face of Tiso Group.
Key Responsibilities- Be the face and the voice of Tiso Group across social media including daily posts, responding and escalating as necessary on Instagram, Facebook, TikTok, YouTube and LinkedIn and staying engaged in the conversation.
- Drive the digital strategy forward through organic social and campaign planning - from planning, execution, and editing.
- Manage content campaigns and relationships with our brand partners
- Work with the Digital Marketing Team on new initiatives to help grow the social fan base across all of our platforms
- Be current across all new emerging technologies and social communities
- Be current across emerging social and outdoors trends and developments
- Attend events to produce content to drive interest in our brand across social media
- Own general social media and digital responsibilities including special projects with Supported Bys and brands
- Have a passion for social media and an extensive knowledge of all channels, including YouTube.
- Be comfortable and confident in front of the camera
- Have strong copywriting skills, essential along with excellent attention to detail
- Be commercially focused and maximise opportunities as well as supporting the paid team's strategy
- Be proactive and able to prioritise their workload
- Be highly organised, commercially focused and dynamic
- Be able to work in a fast moving environment reacting and adapting to changing trading conditions and demands
- A team player, capable of independent thinking but naturally collaborative in spirit
- A love of all things outdoors
- Have some retail experience or knowledge
- Editing skills including Premiere and Photoshop are advantageous
- Hold a valid UK Driving Licence
- Competitive Salary (DOE)
- 40% colleague discount rate with access to Pro Deals from our suppliers
- Company pension scheme
- Healthshield cash back healthcare scheme
- Birthday Holiday & Long-Service Holiday Day (each year, up to 7 years)