Retail Manager

Position: Retail Manager

Location: Royal Botanic Gardens Edinburgh, 20A Inverleith Row, Edinburgh, Scotland, EH3 5LR

Hours: 40 hours / 5 over 7 days

Salary: up to £36,000 per annum plus Sodexo Benefits

Closing Date: 17/06/2026

Job Category: Catering Staff

UK Heritage Portfolio

Overview

The Heritage Portfolio offers an experienced and commercially driven Retail Manager role at the Royal Botanic Gardens Edinburgh.

This role will lead high performing retail and hospitality operations within a world renowned visitor attraction, delivering exceptional customer experiences while driving commercial success, innovation, and operational excellence.

As Retail Manager, you will shape and evolve the retail offer across multiple outlets, support strategic growth plans, and inspire teams to deliver outstanding service standards in a fast paced dynamic environment.

EEO statement

We are committed to being an inclusive employer. We welcome and encourage applications from people with diverse experiences, backgrounds, and identities. We are a Disability Confident Leader and support the activities of Employee Networks such as Pride, Sodexo Parents & Carers, Sodexo Disability, Ability Network, So Together, Generations and Origins.

Responsibilities

• Lead, develop, and motivate retail teams to deliver exceptional guest experiences and operational excellence
• Drive commercial performance, maximise profitability and support delivery of financial targets and KPIs
• Manage day to day retail operations across designated areas, ensuring compliance with all company and client standards
• Support the delivery of strategic retail projects, seasonal activations and new business opportunities
• Build strong relationships with clients, stakeholders and commercial partners
• Ensure all operational audits, health & safety standards and compliance requirements are achieved
• Develop workforce capability through coaching, training and succession planning
• Support sustainability initiatives and contribute to the long term visitor experience strategy
• Collaborate closely with operational and events teams to deliver successful retail and hospitality experiences throughout the year

Qualifications

• High standard of literacy and numeracy
• Highly developed verbal and non verbal communication skills
• Extensive experience in delivering high quality hospitality operations
• Proven experience in managing P&L accounts and driving profitability
• Proven operational knowledge, skills and experience in managing multi site/multi service operations
• Manage multiple workloads and shifting priorities
• Deliver excellence in operational service standards and customer satisfaction
• Demonstrate resilience when faced with multiple business challenges
• Ability to interpret and utilise complex and varied financial and commercial information
• Excellent interpersonal skills and ability to communicate effectively with customers, clients and employees at all levels
• Achieve set standards and operate to performance criteria, for example health and safety, hygiene
• Self motivated and able to work on own initiative within a team environment

Benefits

• Unlimited access to an online platform offering mental health and wellbeing support
• Employee Assistance Programme to help with everyday issues or larger problems, including legal and financial advice, support with work related issues or personal issues such as bereavement
• Access to a free health and wellbeing app that provides rewards for maintaining a healthy lifestyle and includes access to a 24hr virtual GP and various other services
• The Sodexo Discounts Scheme, offering great deals 24/7 (also open to friends and family) and/or the prepayment cashback card
• Money Insights and financial benefits via the Salary Finance Platform
• Save for your future by becoming a member of the Sodexo Retirement Plan
• A Death-in-Service benefit for colleagues who pass away whilst employed by Sodexo
• Opportunities to enable colleagues to grow and succeed throughout their career at Sodexo, including a variety of learning and development tools
• Cycle to Work Scheme to help colleagues to do their bit for the environment whilst keeping fit
• Volunteering Opportunities to enable all colleagues to help support worthwhile causes in our communities
• Flexible and dynamic work environment
• Competitive compensation
• Full training and full protective uniform supplied