Retail Department Manager

Reporting to the Airport Retail Manager, the role holder will be part of a leadership team responsible for effectively managing and supporting the operation across a department on a shift basis thus ensuring all activity is aligned towards achieving sales and operational objectives driving sales, Passenger Average Spend ("PAS") and customer experience on a shift basis. The role holder is responsible for maximizing sales and productivity by implementing the category strategy from Central Support teams. Role holder will ensure that retail sale professionals deliver a great customer experience through strategies such as Shift Excellence, visual presentation by liaising with the Display and Cat-Man teams, operations and loss prevention standards in line with our ARI processes and procedures.

Key to this role is achieving sales budgets through execution of visual merchandising guidelines, planograms and 5S's while embedding a 'customer before task' ethos by motivating and coaching staff using ARI Selling Skills as the lever.

The role requires the successful candidate to ensure that they drive a customer-centric culture, where the full energy and activity of the store team is focused on delivering highly satisfying customer experiences.

The ideal candidate will have supervised/managed retail teams previously and will have worked with high end luxury brands.

This is a permanent shift based role.