Retail Customer Service Team Leader On-Shop Floor Coaching

William Hill PLC is seeking a Customer Service Team Leader to oversee operations on the shop floor in Bolton. You will lead a team of Customer Service Representatives, coach staff, and ensure exceptional customer experiences while maintaining shop standards and supporting safer gambling practices.

The role involves opening/closing the shop, shift rotations, and achieving performance targets, with a strong emphasis on team development, customer relations, and a welcoming environment for customers