Retail Customer Service Officer

Name

Retail Customer Service Officer

Site / Location

Robina Post Office

Ref #

Entity

Australia Post

Opening Date

05-May-2026

Suburb

Robina

State

Work Type

Permanent Part Time

Weekly Hours

20

Description & Requirements

Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We're delivering for the environment, for our communities, for our customers and for our people. We're moving forward and we want you to come along for the ride.

About the opportunity

As our Retail Customer Service Officer, you'll play an important part in helping Australians service their own businesses, keeping millions of people connected and building community resilience. Every year around one million customers walk into one of our Australia Post Offices. It's our retail teams who make sure that every experience they have is a great one. And while they do, they're supported by a welcoming team, take part in ongoing training, and are guided on career development opportunities.

• Pay rate: $28.58 per hour on commencement, increasing to $30.55 per hour after approximately 3 months, plus 12% Superannuation
• Training: Extensive, fully paid and highly supportive training on commencement, Monday to Friday, 12 weeks part time or 6 weeks full time (structure determined by the Hiring Manager)
• Roster: 4 hours / day, Monday - Friday, rotating shifts between 8.45 am - 5.06 pm
• Relief locations: As this is a relief role, shifts will be rostered at these locations: Robina, Burleigh, Coolangatta, Gold Coast Business Hub, Helensvale, Nerang, Pacific Fair, Pimpama, Q Super, Runaway Bay, Southport and Surfers Paradise
• Travel requirements You must be fully available and able to travel to all listed locations for shifts. Please consider travel times and transport arrangements carefully before applying.
• Important To ensure fairness and transparency for all applicants, applications that do not clearly confirm full availability and a willingness to travel across all relief locations will not be progressed

You'll be

• Performing customer sales and service transactions with customers
• Managing high value transactions accurately (handling and processing cash, cheques, credit cards and EFTPOS)
• Conducting and processing a number of identity services transactions, including Australian Passport Interviews
• Promoting our products and services through up selling and cross selling, merchandising and other promotional activities
• Assisting customers with mail lodgements and associated costs
• Building rewarding relationships with customers by understanding their needs
• Assisting with administrative duties such as stocktaking and record maintenance

About you

You're friendly, enthusiastic and reliable and you love working in a team environment.

You're ready to put the customer at the centre of everything you do to help make a difference in the community.

• Have experience in customer service and/or cash handling
• Be fit to lift up to 16kgs of mail regularly and stand for your shift

How we'll deliver for you

• We invest in you for the long term, encouraging growth through delivering on our values of trust, inclusivity, empowerment and safety
• Be part of a culture where everybody feels they belong, are valued, and can bring their authentic self to work every day
• We invest in your personal wellbeing, recognise and reward you for your contribution to our success with Post Perks and more

We're delivering together

At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.

We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees.

We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender equitable recruitment experience and workplace. If you have any questions about accessibility, please contact our Diversity & Inclusion team on .

See what a day in the life on the Retail Team at Australia Post looks like: