Retail Customer Service Manager - Betting Shop Lead

Entain is seeking a Retail Customer Service Manager to join our Ladbrokes & Coral shops, delivering top customer service and driving standards daily. Reporting to the Shop Manager, you will be part of the Shop team, serving customers and building relationships to encourage repeat business.

The role involves taking bets, handling cash, demonstrating betting terminals, resolving customer issues with empathy, and maintaining high shop standards.