Retail Customer Advisor (Winchester) - 16 Hours

Job Summary

Retail Customer Advisor - Three UK - Winchester. Responsibilities include providing excellent customer service, engaging customers, driving sales and meeting KPIs.

Salary: £13.72 per hour plus an on-target bonus of 15%, paid monthly based on store performance. Working hours: 16 hours over 3 days per week, including weekends on a rotation basis.

Key Responsibilities

• Customer Engagement: Enhance the customer journey through meaningful interactions.
• Service Excellence: Create exceptional experiences through tailoring and promoting innovative products and services.
• Performance Enhancement: Achieve personal and store KPIs by driving sales and meeting performance goals.
• Solution Efficiency: Provide personalised solutions for customers with mobile or network-related enquiries, ensuring prompt resolution.

Qualifications & Attributes

• Customer Focused: Strong passion for delivering exceptional customer service and understanding customer needs.
• Team Collaboration: Ability to work well within a team and contribute to a positive, high-performing environment.
• Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
• Learning Orientation: Full training provided; no prior product knowledge required - ambition and drive to learn are essential.

Benefits

• Competitive pay and store-based bonus structure.
• Up to 31 days off plus 2 bank holidays.
• Personalised benefits including discounts, vouchers, pension plan, and various other options.
• Ongoing development opportunities through learning and development tools.

Equal Employment Opportunity

We believe everyone should have the opportunity to interview for a role that matches their skills. We work in collaboration with our Talent, Diversity & Inclusion teams to provide reasonable adjustments to support applicants during the interview process.

If you require any reasonable adjustments or have an accessibility request, please contact us.