Retail Customer Advisor (Newmarket) - 30 hours
Posted 4 days 1 hour ago by Threeuk
As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting-edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team.
Key Responsibilities- Customer Engagement: Enhance the customer journey through meaningful interactions, leaving customers feeling positive and valued.
- Service Excellence: Create exceptional experiences by tailoring and promoting innovative products and services.
- Performance Enhancement: Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals.
- Solution Efficiency: Provide personalised solutions for customers with general mobile or network related enquiries, ensuring a prompt resolution.
- Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
- Team Collaboration: The ability to work well within a team, contributing to a positive and high performing environment.
- Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
Full training will be provided, so no prior knowledge of our products is required - ambition and the drive to learn are most important.
BenefitsCompetitive pay, bonuses, up to 31 days off plus 2 bank holidays. Personalise benefits such as discounts, vouchers, a pension plan and more. Access to learning and development tools to support your career growth.
Additional InformationWe believe everyone should have the opportunity to interview for a role that matches their skills. Reasonable adjustments are available to accommodate your needs during the interview process (e.g., extended time or breaks, sign language interpreter, assistive technology). Please contact our recruiter or email for guidance.