Retail Customer Advisor (Lowestoft) - 20 hours

Three Retail Customer Advisor

Location: 73 London Rd North, Lowestoft, United Kingdom, NR32 1LS

Salary: £13.72 per hour + an on-target bonus of 15%, paid out monthly based on store performance

Working Hours: 20 hours across 4 days per week, including weekends.

Key Responsibilities

• Customer Engagement: Enhance the customer journey through meaningful interactions, ensuring customers feel positive and valued.
• Service Excellence: Create exceptional experiences by tailoring and promoting innovative products and services.
• Performance Enhancement: Achieve personal and store KPIs by driving sales and meeting performance goals.
• Solution Efficiency: Provide personalised solutions for customers with mobile or network-related enquiries, ensuring prompt resolution.

Qualifications

• Customer Focused: Passion for delivering exceptional customer service and understanding customer needs.
• Team Collaboration: Ability to work well within a team, contributing to a positive and high-performing environment.
• Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.

Benefits

• Competitive pay and bonuses.
• Up to 31 days off plus 2 bank holidays.
• Customisable benefits including discounts, vouchers, a pension plan and more.
• Ongoing development opportunities and a supportive inclusive culture.

We encourage all candidates, irrespective of background, to apply. If you require reasonable adjustments for the interview process, please contact your recruiter directly or email for guidance.