Retail Customer Advisor (Dundee) - 16 hours
Posted 4 hours 59 minutes ago by Threeuk
As a Retail Customer Advisor at Three UK, you will play a crucial role in understanding and meeting each customer's unique needs as they enter your store. Your dedication to customer service and your knowledge of our cutting edge products and services will help us achieve unparalleled standards across Three while hitting sales targets together as a team.
Key Responsibilities- Customer Engagement: Enhance the customer journey through meaningful interactions that leave our customers feeling positive and valued.
- Service Excellence: Create exceptional experiences by tailoring and promoting our innovative products and services.
- Performance Enhancement: Achieve personal and store Key Performance Indicators (KPIs) by driving sales and meeting performance goals.
- Solution Efficiency: Provide personalised solutions for customers with general mobile or network related enquiries, ensuring a resolution is given promptly.
Full training will be provided so no prior knowledge of our products is required - ambition and the drive to learn matter most.
- Customer Focused: A strong passion for delivering exceptional customer service and the ability to understand and meet customer needs.
- Team Collaboration: The ability to work well within a team, contributing to a positive and high performing environment.
- Problem Solving: Resourceful and proactive in resolving customer enquiries and challenges.
We care about our people's success by offering great pay, bonuses, up to 31 days off plus 2 bank holidays. You can personalise our benefits for you and your family, such as discounts, vouchers, a pension plan and more. We also support your career through learning and development tools.