Retail Centre Operations Manager

We are looking for someone who has excellent interpersonal skills and the ability to work under pressure and to deadlines. You will have proven retail management experience in a customer-focused environment.

St Elizabeth Hospice is seeking a proactive, creative, and dynamic individual who is forward-thinking, ensuring our retail shops continually meet the progressive and ever-changing world of 'charity retail'.

You will manage the furniture operations, including collections, deliveries, marketing, and financial targets. You will oversee the retail and warehouse operations, focusing on maximising income and innovating new sources of income to ensure the continued growth of the Hospice.

We have over 30 charity sites across Norfolk & Suffolk, including two retail centres in Ipswich, a community coffee hub, a café, and a Zest retail outlet. Income is also generated through our e-commerce sites, furniture operation, and retail events.

St Elizabeth Hospice is an independent charity and hospice that improves life for people in East Suffolk, Great Yarmouth, and Waveney areas living with a progressive or life-limiting illness.

Established in 1989, the hospice has a reputation for delivering high-level care to patients and the community it serves. They ease pain, give life purpose, and make life livable through medicine and therapy. Last year, the charity supported over 4,000 patients and their families.

The hospice's work is centered on individual needs, providing support in various settings, including in the home, community, hospital, or hospice. Support is provided via the Inpatient Unit, Community Care Unit, outpatient clinics, home visits, the OneCall 24/7 helpline, and bereavement services.

In 2023, St Elizabeth Hospice merged with East Coast Hospice to develop sustainable palliative care services in the Great Yarmouth and Waveney area.

St Elizabeth Hospice is committed to safeguarding and protecting all individuals we work with, with a zero-tolerance policy towards abuse, neglect, and discrimination. All posts are subject to rigorous safeguarding checks, including criminal record disclosures. Staff are required to undertake regular safeguarding training.

Hours: 37.5 hours per week, including some Saturdays.

Discover St Elizabeth Hospice and what it's like to work with us

The hospice offers a generous benefits package, including:

• 27 days annual leave
• Life Cover
• Cycle to Work Scheme
• Car Leasing Scheme
• Health Service Discounts
• Occupational Sick Pay
• Blue Light Card
• Employee Assistance Programme

For more details about this role, please read the job description and person specification.

Only shortlisted applicants will be contacted for an interview, which will be scheduled via email. Please check your email, including spam/junk folders.