Restoration Manager

Join a team that provides unlimited potential based on performance. At ServiceMaster of Aberdeen, you will have the opportunity to develop and foster relationships while simultaneously acting as a resource for individuals who experience restoration emergencies. ServiceMaster promotes personal and professional growth and strives to deliver exceptional customer service.

Responsibilities and Duties

• Develops and regulates strategic planning
• Performs emergency on-call manager services per company policy
• Schedules a crew as required to close each potential lead
• Handles new customer inquiries and questions as a priority to provide service
• Makes follow up telephone calls to customers within 48 hours of job completion, plan to obtain a signed certificate of satisfaction if it is not in the file
• Transfers job files for billing within 72 hours of final job cost postings
• Investigates and resolves customers complaints with the support of the president, return all customer phone calls by the end of each business day
• Handles all aspects of fire/water or mold losses, including preparing new job files, paperwork, scheduling and coordinating crews, scheduling subcontracting services as needed, communicating each service phase with the customer
• Completes billing summary within ten days of the completion of a job to send for invoicing
• Assists with marketing and promotional activities as required
• Develops business and personal relationships with insurance industry personnel, including adjusters
• Assists with other duties and responsibilities as requested by the Regional Manager
• Perform interviews and conduct training to new technicians

Qualifications and Skills

• Excellent verbal and written communication skills
• Excellent organization and time management skills
• Effective team player

Requirements

• Driver's License
• Willing to travel 25% of the time

Education

• Bachelor's Degree in Business Management with 2-4 years of project/production management experience

OR 3-6 years of project management experience

Job Type: Full-time

Benefits

• 401(k)
• 401(k) matching
• Health savings account
• Paid time off

Schedule

• 10 hour shift
• 8 hour shift
• Day shift
• Holidays
• Monday to Friday
• Weekend availability

Supplemental pay types

• Commission pay

Compensation: $45,000.00 - $100,000.00 per year

Built on a foundation of great brands and employees with a passion for service, our vision is to be the leading provider of essential services through empowered people, world-class customer service and convenient access. By joining ServiceMaster, you'll be part of a talented network of employees with a shared vision.

Our environment is a diverse community where successful people work together to achieve common goals.

Are you willing to complete a background check of felony convictions?

Are you willing to travel as needed for this position?

Our employment process requires a drug screen. Are you willing to proceed with this application?

Do you have any alcohol related convictions on your driving record (i.e. DUI, DWI)?

Our Brand Offers

Varies by location.

Benefits Highlights

• Competitive Compensation
• Paid Time-Off
• Flexible Schedules

ServiceMaster Clean is a great place to work! I really enjoy the flexibility of my job - it's a great fit for my schedule! It's nice to work for a company that cares about finding my the right hours that are close to where I live. I also take pride in keeping my facility clean and I enjoy knowing the customer is happy with my work. I would highly recommend checking out ServiceMaster Clean!