Restaurant Team Leader

Our Restaurant Team Leaders play an essential role in delivering an exceptional customer experience across our Restaurants - delivering tasty food, ensuring food hygience and mentoring our Restaurant Customer Advisors whilst supporting the management team.

Responsibilities

• Supporting and coaching other members of staff and deputising for management in their absence
• Giving great customer service by helping customers with various transactions across the restaurant
• Work alongside the team, ensuring staff efficiency, covering all stations effectively and ensuring a high level of service is being offered to our customers by all staff
• Driving sales through customer interactions, whilst promoting the benefits of the Dobbies Club membership
• Ensuring compliance and adherence to the Restaurant Operational procedures are kept, monitoring standards, and ensuring the team follow company guidelines
• Offering a helping hand with customer queries through high-quality product knowledge as well as allergies and dietary requirements.
• Working with your team to maintain the cleanliness and upkeep of the restaurant
• Some keyholder responsibilities may be required

Who we are looking for

• You'll have a passion for food and hospitality and for delivering a great customer experience, serving everyone with a smile
• Experience within a customer facing role and a passion for hospitality, as well as supervisory experience
• Relevant food safety qualifications are an advantage but not essential
• You work well within a team, build relationships, and have fun, whilst celebrating success
• You show up to work on time, well presented and bring your can do and hardworking attitude along with you
• You are eager to learn new skills and gain new experiences.
• You flourish in a busy, fast-paced environment
• Can demonstrate our values at all times - we're one team, getting better everyday. We bring a smile. We live and breathe gardens. We make it work for our customers

What we offer

• Generous annual leave entitlement. Use your holidays when you want with limited statutory days off required
• Treat yourself with generous uncapped discount across our stores with 50% off in our Restaurants, 25% off in the Garden Centre and 10% off in our food halls
• Access to Stream - support your financial wellbeing, with ability to access earnings ahead of pay day, save for the future and financial advice
• Access to Retail Trust - seek confidential support, access to a virtual GP, free counselling service and discounted retail rewards with our employee wellbeing platform
• Access to Dobbies Academy - continue your development with our eLearning platform and development programmes
• Thriving culture; the Dobbies team are passionate, diverse and committed to making it work for our customers