Restaurant Manager

'The Avenue Brasserie', located adjacent to The Malone Hotel, has an exciting opportunity for an experienced Restaurant Manager to lead our restaurant operation and create a memorable guest experience through exceptional service and operational excellence.

You will take responsibility for all restaurant operations across Breakfast, Lunch and Dinner service, ensuring consistently high standards of hospitality, presentation and efficiency. With a genuine people-first approach, you will lead by example, creating a warm, welcoming and professional environment where both guests and colleagues feel valued.

You will oversee the day-to-day operation of the restaurant, supporting and developing your team while ensuring service is delivered with care, attention to detail and a strong focus on the guest experience.

The successful candidate will be required to work 37.5 hours per week.

About The Role

Key Accountabilities:

• Ensure service standards are maintained within the team at all times, demonstrating our commitment to people first by creating a positive and exceptional guest experience.
• Host weekly staff briefings to promote a strong sense of partnership and open communication within the team.
• Implement and manage standard control checklists to uphold Integrity through consistent and accountable operational practices.
• Empower team members to handle both positive and negative guest feedback, recording it correctly, reflecting our people-first approach and commitment to responsiveness.
• Actively consider prevention, recovery, and investigation of any complaints, ensuring Integrity by upholding fairness and transparency.
• Maintain full responsibility for the cleanliness and safety within the restaurant, demonstrating our unwavering commitment to Integrity and a safe environment.
• Anticipate guests' needs wherever possible and promote hospitality within the hotel, enhancing guest satisfaction and embodying our people first ethos.
• Ensure the team are correctly uniformed, in line with company standards, and understand the importance of personal hygiene.
• Ensure team members are punctual, polite, courteous, and helpful to guests and colleagues at all times.
• Be fully conversant with the facilities, services, and promotions offered by the hotel and, whenever appropriate, offer this information to the guest, acting as an ambassador.
• Ensure the safety of guests and team at all times, prioritising their well-being.
• Implement control of wastage and breakages, documenting and reporting these to senior hotel management, maintaining accurate records and upholding integrity.
• To oversee cash-up, reconcile takings, and investigate any discrepancies, ensuring financial accuracy and demonstrating Integrity.
• To work alongside the senior Hotel Management team to review and redesign all menus, encouraging a collaborative approach and embodying partnership.
• To oversee the equipment within the Restaurant, ensuring that any faults are reported and replaced in line with company procedure, demonstrating operational proficiency and expertise.
• Encourage a culture of sales within the team, taking every appropriate opportunity to cross-sell.
• Recruit, train, and develop your team in line with Focus Hotel Management and brand standards, investing in their growth.
• Have a complete understanding of hotel and company procedures in the event of a fire and maintain statutory awareness and understanding of how this impacts the job role within the hotel and business as a whole.
• Demonstrate expertise in drafting rosters using the online portal to ensure optimal staffing levels in line with business needs and budget, making necessary adjustments based on business fluctuations.
• Prioritise people first by providing mentoring, coaching, training, development, and regular feedback to manage conflict and enhance team member performance.
• Manage recruitment activities with your team, including conducting interviews with prospective candidates.
• Ensure each new team member receives a thorough departmental induction and regular job chats, conducting weekly and three-monthly team check-ins to encourage open communication and support. Ensure the annual appraisal is completed with key targets for each team member
• Perform other duties as assigned and carry out Duty Management functions as required, acting with integrity and upholding the hotel's standards.

The above is designed to help you in the understanding of your role and is not intended to be a definitive list of your duties, as flexibility in meeting Company and guests' needs is required by all employees.

Company Benefits:

As an award-winning, family-owned hotel, we offer our staff the chance to become "part of the family!" Your employee benefits will include the following:

• Internal growth and professional development opportunities.
• Departmental incentives include employee discounts on hotel stays and dining.
• Free car parking.
• Discounted friends and family rates.

In addition, we also reserve the right to enhance the criteria at the shortlisting stage.

Please ensure your CV is up to date, as this is required for the interview process. Sponsorship for this role is not offered. Applications requiring sponsorship will not be considered.

Interviews may take place before the job advertisement closes. Submit your application promptly as the role may close early if a suitable candidate is appointed. In addition, we also reserve the right to enhance the criteria at the shortlisting stage.

Required Criteria

• Proven experience in a Restaurant Manager or similar supervisory role within a busy hotel, restaurant or hospitality environment.
• Strong knowledge of restaurant operations, including Breakfast, Lunch and Dinner service.
• Proven ability to lead, motivate and develop a team, creating a positive and collaborative working environment.
• Demonstrable commitment to delivering exceptional guest service and consistently high hospitality standards.
• Strong organisational skills, with the ability to manage multiple priorities and remain calm under pressure.
• Excellent communication and interpersonal skills, with the confidence to engage professionally with guests, colleagues and senior management.
• Experience managing staff rotas, breaks and day-to-day staffing requirements.
• Good understanding of food safety, health & safety and licensing requirements within a hospitality environment.
• Experience handling guest feedback and complaints professionally and effectively.
• Strong commercial awareness, with an understanding of cost control, stock management and minimising waste.
• Ability to lead by example and uphold the professional standards and reputation of Malone Hotel.

Desired Criteria

• Hospitality or Restaurant Management qualification.
• Knowledge of menu development, upselling and maximising food and beverage revenue.
• Experience working closely with Kitchen, Events, Reception and other hotel departments to deliver a seamless guest experience.
• Experience working in an independent hotel environment, where initiative, flexibility and ownership are essential.

About The Company

The Malone is a veritable secret, a hidden treasure boasting everything you want in a hotel: spacious bedrooms and suites, function rooms for inspirational wedding celebrations or corporate events and the very best of that famous Irish hospitality, every step of your stay.

The Guinness is perfectly poured in our Greyhound bar - enjoy with some smoked salmon and wheaten bread or indulge in a meal to remember in the Gallery Restaurant.

Here at The Malone, we have generations of experience in welcoming guests. First opened in 1945 as 'The Bowness', for the last 30 years, The Malone has been owned and run by two generations of the Macklin family.

Relax and unwind with us. A warm Irish welcome to you!

Company Culture

We are always looking for enthusiastic and talented individuals to join our team.

As a family owned hotel, you're not only part of the team, you're part of the family.

Our commitment to our people is to deliver a great place to not only work, but thrive. Relationships are important to us, those we have with our guests and with one another.

The Malone inspires its teams to live by the company's core values;

- Treat people really well

- Openness, trust and understanding

- The highest standards

- Perseverance and enjoyment

- One step ahead

- Flexibility

Internal development and progression is key to our success, having been in business for 30 years.

Company Benefits

We believe everyone has the right to grow and develop and we actively encourage those who want to make a career in hospitality, with internal and external training.

Employees have the opportunity to enjoy a variety of benefits whilst working at The Malone Hotel.

Vacation, Paid time off, Performance bonuses, Retirement plan and/or pension, Office perks, Employee development programs, Free parking, Open office, Competitive salary, Preferential room rates, Family and friends rates, Long service recognition, Progression opportunities

Salary

Not disclosed