Restaurant Manager

Full-time Permanent Mid-level Senior

Description

Purple Dragon is a multi-award-winning private family members' club, setting the bar for family members' clubs and now growing internationally. For kids, we're the world's best playroom; for adults, we're a safe haven to catch-up with your pals and family whilst enjoying guilt-free family time together.

Job Overview

We are seeking a strong Restaurant Supervisor or Restaurant Manager to oversee the daily operations of our restaurant. The ideal candidate will have a passion for the luxury hospitality industry with a strong focus on the guest experience, possess strong leadership and interpersonal skills to drive the team towards success and build a supportive team culture.

You will be expected to meet guests requirements, collaborate with kitchen, to support and develop a small team of waiters on and off the floor, and maintain the high standards within the warm atmosphere we have created.

This is a front-facing position, leading from the front and on the floor, where you will be responsible for providing a first-class hospitality experience to our members and their guests, with a warm and friendly approach.

Responsibilities

• Lead and train the team of restaurant staff, including waiters and baristas
• Work with the Head Chef and GM in creating monthly specials for the menu
• To manage table bookings and orders during peak times.
• Ensure high levels of customer satisfaction through excellent service
• Implement and maintain food safety regulations and hygiene practices
• Handle customer inquiries and complaints promptly and professionally
• Monitor inventory levels and order supplies as needed
• Train new employees on restaurant policies and procedures
• Maintain a clean and organised restaurant environment

Characteristics

• To have a natural preference for busy environments and enjoy working with children.
• Exceptional communication skills. English plus a second language
• Desirable skills, outgoing, a people's person
• Enjoy being on the floor, front and center