Responsive Repairs Manager
Posted 2 hours 40 minutes ago by HAYS
Your new company
We are currently recruiting for an experienced Responsive Repairs Manager to join a well-established social housing provider. This is an excellent opportunity for a driven and customer-focused professional to lead an in-house repairs team delivering responsive maintenance and disrepair works across a residential housing portfolio.
As Responsive Repairs Manager, you will oversee the day-to-day management of responsive repairs operations, ensuring works are delivered efficiently, safely, and to a high standard. You will manage operatives, supervisors, scheduling, contractor performance, and disrepair cases, while driving service improvements and ensuring excellent tenant satisfaction.
Your new role
- Manage and lead an in-house responsive repairs team delivering day-to-day maintenance works
- Oversee disrepair cases, ensuring works are completed within agreed timescales and compliance standards
- Monitor operational performance, productivity, KPIs, and tenant satisfaction levels
- Ensure repairs are completed safely, efficiently, and within budget
- Manage workforce planning, scheduling, and resource allocation
- Conduct team meetings, performance reviews, and support staff development
- Work closely with tenants, surveyors, and senior management to resolve escalated issues
- Ensure compliance with health & safety regulations and housing standards
- Proven experience managing responsive repairs within social housing
- Strong knowledge of disrepair processes and housing maintenance legislation
- Full UK Driving Licence
- Experience leading directly employed operatives and supervisory teams
- IOSH/SMSTS qualification
- Competitive salary of £42,000
- Temp-to-perm opportunity with long-term career prospects
- 40-hour working week
- Opportunity to join a reputable and growing housing organisation
- Supportive team environment and autonomy within the role
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call Georgia on .
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.