Residential Development Manager

Job Role

Residential Development Manager (Ref 26177)

Salary & Benefits

£26,026.00 per annum, plus benefits

Hours

Monday Friday, 9am 5pm (35 hours per week)

Location & Accommodation

This is a live in position with rent free accommodation provided.

Employer

FirstPort is the UK's leading property management company, caring for our customers' homes across England, Wales and Scotland. With over four decades of experience and over 3,100 employees, FirstPort works with developers, investors, freeholders and over 1,600 Resident Management Companies. FirstPort is a member of the Association of Retirement Housing Managers (ARHM) and the Property Managers Association Scotland (PMAS), holds a Five Star Rating from the British Safety Council, and is an accredited Safe Agent and member of The Property Ombudsman.

Main Responsibilities

• Maintain a high profile around the development/office and ensure residents are checked within our requirements.
• Carry out daily safety and security checks, maintain records in line with internal procedures, and keep all data protected and secure. Keep communal areas, gardens and grounds clean and maintained through effective contractor management.
• Be responsible for all works being completed: raise orders, manage contractors, monitor progress and sign off completion.
• Encourage and support the formation of a Residents Association and work with them to enhance the customer experience, including running social events via a Social Committee.
• Build and maintain links with residents' family members, local authorities, doctors, social workers, health authorities, etc., as appropriate.
• In emergencies, call the appropriate response team or authorities.
• Assist with sales listed with partner company Retirement Homesearch, welcome new residents and help them settle in.
• Collaborate with local peer team of Development Managers for advice, day to day support and attend team/company meetings monthly/annually.

About You

• Customer Service - passionate about providing an exceptional level of customer service, ideally face to face.
• Communication - natural communicator, able to resolve issues and complaints effectively.
• Health & Safety - understands importance of health & safety and can handle challenging or emergency situations.
• IT - capable of operating Microsoft Office applications and learning new systems.
• Administration - organised, methodical and experienced in keeping accurate records.
• Personal - outgoing, able to build professional relationships with colleagues and customers; self motivated, proactive, team oriented and innovative.

Benefits

Competitive salary and a range of benefit packages, such as private medical insurance, pension contributions and life assurance. Exclusive discounts, including discounted gym membership for all colleagues.

Diversity

We commit to promoting diversity, recruiting on merit and providing necessary adjustments during recruitment and onboarding.

Application Process

Click the apply button to start your application. You will be asked to upload your CV and answer a few questions.