Residential Block Manager - 12 month FTC Urban The Crown Estate, 1 St James Market

Advert Close date: 1st September2025

Residential Block Manager - 12 month FTCat The Crown Estate Purpose of Role

The Crown Estate is seeking a proactive and customer-focused Residential Block Manager to support the Fire Safety Programme across our central London residential portfolio. Based at 7 Air Street, this fixed-term role offers a unique opportunity to work closely with residents, contractors, and internal teams to ensure the smooth delivery of safety-related projects. Alongside this, the successful candidate will manage a small portfolio of residential assets, contributing to the delivery of high-quality property management services.

Context of Opportunity / Main Accountabilities

• Support the Fire Safety Programme by collaborating with project managers and stakeholders to provide reports and forecasts.
• Assist with compliance and operational aspects of the Building Safety Act 2022, Fire Safety Act 2021, and Fire Safety (England) Regulations 2022.
• Engage with leaseholders, manage Section 20 consultations, and liaise with solicitors as needed.
• Organise and attend resident meetings, including agenda setting and minute taking.
• Coordinate with facilities and project teams to confirm work programmes and budgets, and contribute to service charge planning.
• Review customer applications and prepare recommendations, including those requiring Building Safety Regulator approval.
• Lead customer communications under the Building Safety Act to ensure obligations are met.
• Maintain accurate customer data and ensure timely rent and service charge demands.
• Meet credit control targets and collaborate with consultants and facilities managers for quotes and specifications.
• Conduct property inspections and ensure compliance with evolving legislation and regulations.
• Champion The Crown Estate's purpose, vision, and values through service excellence.

Most Important Skills-Based Requirements

• 3-5 years' experience in residential property management, ideally with high-value properties.
• Working knowledge of relevant legislation including the Landlord & Tenant Act, Health & Safety Regulations, and Section 20 procedures.
• Understanding of the Building Safety Act and Leasehold and Freehold Reform Act.
• Ability to interpret lease structures and apply service charge management principles.
• Experience in budgeting and financial reporting.
• Proficiency with property management software and digital tools.
• Strong communication and relationship-building skills.
• Ability to manage time effectively and maintain attention to detail.
• Professional, resilient, and diplomatic approach to working independently and collaboratively.
• Commitment to delivering excellent customer service and navigating high-pressure situations.
• Confidence in representing the organisation externally and engaging with diverse stakeholders.

Our Offering / benefits:

As well as a competitive salary, pension and performance relatedbonus offering, we have a wealth of benefits available ranging from flexible working; market leading family policies and shopping discounts in the West End,to private healthcare; life andcritical illness cover and 28 days holiday with the option to buy more. We value work life balance and your wellbeing highly,enabling you to be your best self to work.

Disability Disclaimer:

We are a proud disability confident employer and operate the offer of interview scheme Disability Confident employer scheme - GOV.UK ().

We are happy to offer alternative application methods or formats and can be flexible on our process to enable you to have the best opportunity.

If you have any questions about our recruitment process or would like to talk about adjustments, please contact us on