Resident Voice Leader, Housing Operations

Posted 2 hours 51 minutes ago by Milton Keynes

Permanent

Full Time

Other

Buckinghamshire, Milton Keynes, United Kingdom, MK1 1

Job Description

Milton Keynes City Council is recruiting a Senior Resident Voice Manager to lead the Resident Voice service within Housing Operations. You will ensure residents' experiences, feedback and ideas influence how housing services are designed, delivered and improved.

You'll lead the Resident Voice team, oversee engagement and complaints handling, and ensure compliance with housing regulation and the Housing Ombudsman Complaint Handling Code, while building inclusive, community-focused working