Resident Services Manager

• Lead and manage the on site Resident Services Team, ensuring high-quality customer service and community engagement.
• Act as the first point of contact for residents, handling inquiries, tenancy matters, and resolving complaints efficiently.
• Oversee lettings and tenancy processes, ensuring smooth move-ins, renewals, and resident onboarding.
• Manage the day-to-day operations of the development, including building maintenance, cleaning services, parcel management, and amenity space coordination.
• Organise and execute resident engagement initiatives and events to foster a strong community atmosphere.
• Monitor and ensure compliance with Health & Safety regulations, conducting risk assessments and maintaining high operational standards.
• Work closely with external contractors and service providers, ensuring seamless building management.
• Monitor KPIs and reporting, preparing regular performance updates for senior management.
• Support with budget management, tracking expenditure, and identifying cost-saving opportunities.
• Collaborate with internal teams to enhance service delivery and implement best practices within the development.

• Strong experience in residential property management, BTR, or hospitality.
• Proven leadership skills, with experience managing teams and working in a fast-paced environment.
• Excellent customer service and problem-solving abilities, with a proactive approach to resident engagement.
• Knowledge of tenancy and property compliance, including lettings regulations and H&S best practices.
• Strong organisational and communication skills, with the ability to liaise with residents, contractors, and key stakeholders.
• Experience in budget management, reporting, and performance tracking.
• Flexible approach, with availability to work evenings, weekends, or on-call as needed.

This is an exciting opportunity to play a key role in a premium BTR development, where you can shape the resident experience and contribute to a thriving rental community. If you're passionate about customer service, property management, and building vibrant communities, we'd love to hear from you.