Resident Services Assistant

Resident Services Associate Organization

Cobalt are working with a well-regarded, anonymous owner-operator within the residential sector, known for delivering a high standard of service across its portfolio.

• The business offers a supportive team environment with a strong focus on collaboration.
• Teams are empowered to take ownership of their work, with autonomy encouraged across site operations.
• The organisation is committed to delivering a consistent, high-quality resident experience.

Responsibilities

• The Resident Services Associate reports into the Resident Manager and works closely with wider teams.
• Deliver a front of house service, including meet and greet, handling enquiries and managing parcels.
• Support the full resident journey, including move-in and move-out processes.
• Assist with lettings activity, including viewings and coordination from offer to move-in.
• Manage bookings for amenity spaces and support the upkeep of shared areas.
• Liaise with contractors and raise works orders to ensure maintenance issues are resolved.
• Handle resident queries and complaints, escalating where required.Support the delivery of resident events and engagement initiatives.
• Contribute to the overall presentation and operation of the building through regular checks.

Skills

• Experience within hospitality or a similar customer-facing environment is essential.
• Proven ability to work effectively in a busy environment.
• Strong communication skills, both written and verbal.
• Ability to build relationships with residents, colleagues and external partners.
• A proactive approach to problem solving and service delivery.
• Working knowledge of health and safety requirements is beneficial.
• A professional and well-presented approach at all times.