Resident Liaison Officer

EQUANS is looking for a Resident Liaison Officer to join our team in Sheffield on a permanent basis.

This is a full time role working 40 hours per week, offering a competitive salary, company vehicle and benefits package.

Key Accountabilities

• Serve as the primary point of contact for residents, providing clear and timely information about project plans, timelines, and progress.
• Address resident concerns, complaints or queries promptly and effectively, ensuring satisfaction of both the resident and the company.
• Conduct pre project surveys and consultations with residents to understand their needs, preferences and potential issues, feeding this information back to the project team.
• Prepare and distribute newsletters, letters and other communication materials to keep residents informed about upcoming works, project milestones and potential disruptions.
• Provide ongoing support to residents throughout the project, including arranging temporary accommodation or other necessary provisions if required by the nature of the works.
• Work closely with project managers, contractors and other stakeholders to ensure resident feedback is considered in project planning and execution.
• Conduct post project satisfaction surveys and follow ups to assess resident satisfaction and identify areas for improvement.
• Ensure that all resident interactions and issues are documented accurately and that any legal or regulatory requirements related to resident communication are met.
• Organise and participate in community meetings or events to discuss project progress and address any collective concerns.

What we offer

• Competitive salary, company vehicle and benefits package.
• 24 days annual leave (plus public holidays)
• Life cover equivalent to 1.5 times annual salary
• Employee discount shopping schemes on major brands and retailers
• Gym membership discounts
• Cycle to work scheme
• Holiday purchase scheme
• 2 corporate social responsibility days per year
• Broad range of learning opportunities, such as professional qualifications, collective/individual training and personalised support programmes
• Attractive employee referral rewards scheme
• Access to growing employee networks including WiE (Women in EQUANS), RISE (BAME), LGBTQI+, Working Parents, YPN (Young Persons Network) and our Disability Network
• 24/7 Employee Assistance Programme and access to mental well being app

Who we are looking for

• Previous experience in a customer facing role, ideally within construction, housing or a related field.
• Excellent verbal and written communication skills, able to interact effectively with residents from diverse backgrounds.
• Strong problem solving abilities and capacity to manage and resolve conflicts or complaints professionally.
• Ability to work independently and manage multiple tasks or issues simultaneously.
• Proficiency in MS Office, particularly Word and Excel, for managing documentation and communication.
• Empathetic and approachable: build rapport and trust with residents, showing understanding and sensitivity to their concerns.
• Organised and detail oriented: manage multiple tasks, maintain accurate records and ensure clear and consistent communications.
• Proactive and solutions focused: take initiative to address potential issues before they arise and seek practical solutions that benefit both resident and company.
• Reliable and professional: maintain high level of professionalism in all interactions and can be relied upon to follow through on commitments.
• Must have a clean driving licence and be able to pass a basic DBS check.

Must have evidence of the right to work in the United Kingdom.

Location: Sheffield, United Kingdom.