Resident Liaison Officer

Resident Liaison Officer - Clapham Junction - Planned Maintenance (Recladding)

Salary: Up to £38k + package

Location: Clapham Junction

Job Type: Permanent

Fortus Recruitment Group is a leading recruitment agency specialising in the repairs & maintenance industry. We are currently working with a well-established client who is seeking a skilled Resident Liaison Officer to join their planned maintenance team in the Clapham area. This role focuses on recladding projects and involves working in occupied properties and offices.

Responsibilities

• Appointment Booking: Coordinate and schedule appointments to visit occupied properties, ensuring minimal disruption to residents.
• Condition Surveys: Conduct surveys to assess property conditions prior to and post-work.
• Resident Support: Handle resident complaints and concerns, providing a high level of customer service and maintaining positive relationships.
• Collaboration: Work closely with the site team and contractors to ensure that works are carried out to the highest standard and within specified timelines.
• Relationship Building: Develop strong, trusting relationships with tenants and contractors, ensuring a smooth and efficient process for all parties involved.

Skills & Experience

• Proven experience as a Resident Liaison Officer, ideally within planned maintenance or similar projects.
• Excellent communication skills (both written and verbal) with the ability to interact effectively with residents and contractors.
• Strong IT skills to manage scheduling, reporting, and communication.
• A proactive and customer focused approach to problem solving.
• Ability to work well within a team and manage multiple tasks simultaneously.

Fortus Recruitment is an equal opportunities employer.