Resident Liaison & Customer Service Lead

CIH International Housing Group is hiring a Resident Liaison Officer to facilitate communication between residents and project teams in Leicester. The role requires excellent written English and experience in customer service, ideally within the construction or social housing sector. Key responsibilities include managing resident expectations, resolving issues, and maintaining accurate records. The position calls for proficiency in MS Office and use of project management tools. Ideal candidates will have a proactive approach to problem-solving and strong interpersonal skills.