Resident Experience Manager - Social Housing

Fawkes & Reece Group is recruiting a Customer Care/Resident Liaison Manager for the East Midlands. You will oversee a team of Resident Liaison Officers, ensuring first-class service delivery across schemes and liaising with clients and housing partners.

You will drive customer experience improvements, coordinate resource planning, and support the region's customer strategy, while upholding health and safety standards and promoting social value activities.