Resident Experience Assistant

Poplar HARCA is an award-winning housing association based in East London with a national reputation for innovative urban and social regeneration.

The Resident Experience Assistant is responsible for providing administrative support to the Head of Resident Experience. They play a crucial role in delivering a fast, efficient, and value-for-money service that consistently achieves high levels of resident satisfaction.

The post holder's responsibilities will include:

• Updating systems, databases and trackers accurately, and in timely manner
• Collating information for complaints and access cases
• Organising, interrogating, and updating data in accordance with Poplar HARCA's policies and procedures
• Raising orders in line with the organisation's policies, procedures and obligations
• Liaising with residents, internal teams, contractors and solicitors
• Identifying and acting upon concerns about fire, hygiene, health and safety and safeguarding
• Working with staff from across the organisation to resolve problems and improve services
• Collating and presenting performance information

Benefits include:

• 25 days' annual leave + bank holidays and 3 extra days off between Christmas and the New Year
• Health cash plan covering medical, dental, wellness and vision
• Opportunity to join a pension scheme with generous employer contributions
• Ongoing learning and development opportunities

Closing date: 2 nd May 2025 at 5.00pm