Resident Experience & On Site Manager

London, United Kingdom Posted on 11/18/2025

Key Responsibilities And Requirements

• Act as the primary point of contact (at the on site office) for residents, always delivering a courteous and efficient service.
• Keep a written note of and report any on site disturbance, suspected breach of lease and/or any other suspected criminal or undesirable behaviour as soon as practicable to the Managing Agent and/or the Police as appropriate.
• Supervise and keep secure any keys and fobs which may be held and ensure that they are correctly logged in and out in accordance with agreed procedures.
• Receive, keep safe and deliver registered mail, post and parcels for residents if delivered out of hours.
• Cooperate with residents when moving in and out of the development as required and when residents are having works done to their flats.
• Oversee and manage all contractors on site, ensuring they are performing as expected and report any issues promptly to the Managing Agent.
• Undertake small maintenance tasks such as changing defective light bulbs.
• Manage stock of consumables for landlord's areas.
• Inspect, on a daily basis, all internal and external common areas of the development including plant and electrical rooms, storage rooms, lifts & basement, to maintain quality and appearance of all communal areas and to ensure that the mechanical and electrical equipment is running as expected.
• Ensure that residential bins are presented and returned to their correct location before and after collection by the Council and checked on a daily basis and well maintained.
• Sweep all common parts, including the boiler toom, on a daily basis.
• Regular inspection and testing of the CCTV, Fire Alarm and Door Entry System to ensure they stay in working order.
• Regularly monitor the CCTV cameras for security purposes and save all footage relevant to any reported disturbance and/or suspected civil/criminal incident.
• Conduct daily inspections of each floor of each block of the development noting and reporting to the Managing Agent promptly any defects or other problems found.
• Ensure that fire exits and routes inside and outside the development are kept free of items at all material times, in accordance with the Clarewood Court Fire Policy.

How To Apply

Candidates must be eligible to work in the UK without restrictions, with documented evidence of eligibility required. Some benefits may become available after a qualifying period.