Resident Experience & Defect Coordinator

Fawkes & Reece Group in Dartford is seeking a Customer Service Coordinator to join their team, delivering excellent customer service and maintaining their 5 satisfaction rating. You will be the main contact for homeowners and will coordinate defect logging and engineer bookings across properties.

Experience in housing associations or housing developers in a customer service role is required, with strong CRM usage and close collaboration with the service team to ensure timely updates and