Reservations Supervisor (Saudi Nationality)
Posted 9 hours 46 minutes ago by Accor Hotels
Company Description
Sofitel Riyadh Hotel & Convention Center: A Symphony of French Elegance and Saudi Arabian Warmth
The Sofitel Riyadh is dedicated to providing a five-star experience characterized by luxury, elegance, and impeccable service. The hotel's commitment to personalized attention ensures that each guest's stay is not just comfortable but memorable. Blending urban sophistication with refined opulence, the Sofitel Riyadh creates an atmosphere where every detail is thoughtfully curated to offer a unique and unforgettable experience.
Byjoiningus,youwillbecomeaHeartist,becausehospitalityis, first andforemost, aworkofheart.
Youwilljoinacaringenvironmentand a teamwhereyoucanbeallyouare. Youwillbein asupportiveplace togrow, tofulfilyourself, todiscoverotherprofessions and topursuecareeropportunities, inyourhotelor inotherhospitalityenvironments, inyourcountry oranywherein the world!
Youwillenjoyexclusivebenefits,specificto thesectorandbeyond, aswellasstrongrecognition foryourdailycommitment.
Everythingyouwilldowithus,regardlessofyourprofession,willofferadeepsenseofmeaning, tocreatelasting,memorableandimpactfulexperiencesforyourcustomers,foryourcolleaguesand for theplanet.
Hospitalityisaworkofheart,
Joinus andbecomeaHeartist.
Job Description
- To answer the calls with clear speech and pleasant voice.
- To attend and handle all incoming and outgoing room reservation requests, as per the hotel standards and procedures.
- To attract guests and to enhance their loyalty, providing a distinctive service through communication and sales skills, in order to improve the hotel's image and to increase revenue.
- To recognize VIP guests and to apply the concerned policies.
- To maintain a good commercial relationship with all the bookers: guests/companies/agencies.
- To promote the Accor loyalty programs and the hotel promotions.
- To manage any guest complaint in a professional manner, by owning it, resolving it to the guest satisfaction and recording it.
- To call the manager for advice in serious cases or if an approval is required.
- To properly use the telephone etiquettes as per Sofitel standards.
- To have a perfect knowledge of room types and rate structure.
- To ensure the accuracy of all booking information entered in the PMS.
- To have a perfect knowledge of the hotel products.
- To fulfil administrative tasks and filing.
- To properly use and maintain the reservation communication system (telephone, fax, e-mail).
- To be aware of and to follow emergency and security procedures.
- To respect key handling procedures.
- To respect schedules, terms and deadlines as agreed with the Management.
- To attend a daily line up briefing with the reservations team
- To be flexible and extend job duties to carry out any other reasonable duties and responsibilities within the job capability as assigned, including redeployment to alternative departments/areas if required, to meet business demands and guest service needs.
- To attend training and meetings as and when required.
Qualifications
- Understanding Hotel Operations
- Saudi National is mandatory
- Previous Experience is a must
- Teamwork
- Planning for Business
- Supervising People
- Understanding Differences
- Supervising Operations
- Effective Communication
- Drive for Results
Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.