Reservations Manager

Posted 19 days 23 hours ago by Tewkesbury Park Ltd.

£60,000 - £80,000 Annual

Permanent

Full Time

Hospitality & Tourism Jobs

Gloucestershire, Tewkesbury, United Kingdom, GL205

Job Description

Set clear performance expectations and conduct regular coaching, development and reviews.
Foster a culture of teamwork and guest focused service.
Ensure accountability, engagement and collaboration across the reservations team and wider sales environment.
Maintain a calm, confident leadership presence, inspiring professionalism and pride in service.

Product

Deliver a seamless, personalised reservations journey aligned with the hotel's positioning to include standalone reservations, group gatherings, sports teams and golf groups.
Oversee the accurate setup and maintenance of rates, packages and products within the PMS.
Regularly review packages, third party (OTA) rates and availability to ensure we optimise opportunities for growth.

Planning

Oversee the day-to-day operation of the reservations department, ensuring accuracy and efficiency
Monitor pick-up patterns, cancellations, and market trends
Work closely with the Hotel Management on forecasting, pricing strategies and availability.
Proficient user of PMS, CRS, and Channel Manager systems.
Ensure accurate data capture and ongoing management of guest profiles and market segmentation to support high-quality database integrity, targeted mailshots, and long-term repeat business growth.

Profit

Maximise room revenue through effective inventory control, upselling and rate optimisation.
Support standalone reservations, group and golf bookings and bespoke packages to drive incremental revenue.
Maximise upselling and cross-selling performance in line with commercial objectives.
Minimise errors and rate discrepancies through strong attention to detail and bill auditing.
Proven experience as a Reservations Manager or Senior Reservations Supervisor within a luxury or four/five-star hotel/resort.
Strong understanding of revenue management principles and luxury guest expectations.
Confident user of PMS and reservations systems, ideally Guestline/Rezlynx (Opera, Guestline, or similar)
Commercially astute, highly organised, and analytically minded.
A calm, professional leader who performs well under pressure.
Passionate about luxury hospitality and personalised service.
Must have the right to work in the UK.

LOCATION

Tewkesbury Park, Gloucestershire, GL20 7DN

SALARY

£35,000 per annum

HOURS

40 hours per week, to include weekends and evening viewings.

GREAT RANGE OF BENEFITS