Reservations Agent

Posted 2 hours ago by Hilton Worldwide, Inc.

Permanent
Full Time
University and College Jobs
London, United Kingdom
Job Description
Job Description - Reservations Agent (HOT0CIKL)

London Hilton on Park Lane, 22 Park Lane, London W1K 1BE.

Job Number

HOT0CIKL

Work Locations

London Hilton on Park Lane, 22 Park Lane, London W1K 1BE

Benefits
  • Annual Salary of £30,057 plus service charge
  • 28 days paid holiday increasing with service
  • Exclusive high-street discounts through Perks at Work portal
  • Industry leading team member discounts on hotel stays for you, your family and friends
  • Access to leadership and development programmes through Hilton University
  • Exceptional career opportunities and wellbeing programmes to help you thrive in the workplace
  • Reward programmes, incentives and team member recognition, as well as long service awards
  • 50% off in Hilton restaurants and bars (subject to individual outlets)
  • Refer a Friend Scheme
  • Uniforms provided and laundered complimentary
  • Free meals on shift
What will I be doing?

As a Reservation Agent, you will serve as the first line of inquiry for room reservations within the hotel. You are responsible for offering excellent customer service, options, and other solutions to meet Guest and customer needs. Specifically, you will:

  • Convert inquiries into contracted business quickly
  • Respond positively to sales inquiries to develop future sales leads
  • Identify sales leads, as appropriate
  • Respond to all customers in a highly professional manner, ensuring all reservations are completed accurately and to the Guest's expectation
  • Provide prompt and efficient service while maintaining the hotel's brand standards
What are we looking for?

A Reservations Agent serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

  • Highly professional telephone manner and excellent communication skills
  • Outstanding administration and organisational skills

Advantages/Additional qualifications:

  • Previous experience in a Reservations environment
  • Tertiary qualifications or other collegiate-level degree