Reservations Agent

Reservations Agent (HOT0CHNI) - Work Locations

Conrad Dublin, Earlsfort Terrace, Dublin 2

Benefits

• Travel - Up to 40 nights per year at discounted rates and 50% off F&B in Hilton Hotels worldwide. Plus up to 70 nights of discounts for family and friends.
• Team Member Gym - Dedicated gym with free access 7 days a week.
• Discounts - Reduced rates for Conrad Team members across various retailers.
• Development - Learning & development plans, free access to LinkedIn Learning and Harvard Manage Mentor.
• Holidays - 30 days holiday (incl BH) plus long service entitlement of an extra day per year up to a total of 5 additional days.
• Maternity & Paternity - Paid leave for those who qualify.
• On shift - Complimentary meals on duty.

Job Role

As a Reservations Agent, you will be the first line of inquiry for room reservations within the hotel. Your responsibilities include:

• Ensure accurate administration of all bookings for bedrooms or restaurant reservations and related correspondence, including billing details.
• Manage telephone, fax, and e mail enquiries promptly and professionally.
• Maintain a high level of product knowledge about the hotel and local area.
• Ensure bookings are guaranteed and that no show or late cancellation charges are applied appropriately, following hotel policies and procedures.
• Complete arrival quality checks in line with company standards.
• Respond to all customers professionally, ensuring reservations are completed accurately and to the Guest's expectation.
• Provide prompt and efficient service while maintaining the hotel's brand standards.
• Plan and execute small events, dinners, lunches, afternoon teas, etc., that take place within the hotel.
• Interact frequently with customers and guests to learn about their needs, building relationships for repeat and expanded business.
• Proactively identify opportunities to upsell and secure incremental revenue for the hotel.
• Ensure all BEOs / Group Sheets are handed over to the Food and Beverage Operations Team / Front Office Team weekly, with accurate information, billing details, and credit policy compliance.
• Conduct show rounds, pre conference meetings, and post meeting follow ups if requested.

Ideal Candidate

• Passion for hospitality.
• Motivation to deliver excellent customer service.
• Luxury mindset, able to develop strong sales and marketing plans to aid in the company's success.
• Team player - collaborative, flexible, fun, and dynamic.
• Previous reservations and administration experience.