Reservations Agent - Guest Experience & Opera Pro + Perks

Have you worked as a Front Desk Agent, Receptionist or Reservations Agent before? Do you have experience with Opera? Our cosy 130-bedroom hotel is based in the heart of Camden Town. The hotel is small enough for you to get noticed, yet big enough to gain great experience.

As a Reservations Agent, you will be expected to:

Ensure our guests have positive experience from the point of enquiry via telephone or email.

You will be responsible for organising and following up all aspects of individual and group bookings according to procedures, in addition to ensuring that all necessary information is communicated to other departments to ensure that guest requirements are fulfilled.

What we offer:

• Accommodation staff rates across 4 continents in over 6,000 hotels!
• Friends and family discounts
• £500 reward referral scheme
• Wellness and mental health programme
• Great staff parties
• Cycle to work scheme
• Free meals on duty
• Employee of the Month recognition and reward
• The hotel is part of well recognised IHG group - this will look good on your CV!

What we expect from you:

• Good Opera knowledge
• Excellent communicator
• Strong work ethic
• Good organisation skills