Research and Insight Manager

We are the final stage for complaints about the NHS in England and public services delivered by the UK Government. We look into complaints where someone believes there has been injustice or hardship because an organisation has not acted properly or fairly or has given a poor service and not put things right.

Our service is free for everyone.

As Research and Insight Manager, you will have the opportunity to make a real impact on our work. You will lead the development and delivery of our research programme.

Your work will be crucial in helping us understand how we can improve our own services and inform the development of our insight work, so that we can help identify and drive service improvements across the NHS and central government.

Your experience as a researcher with an established background in leading public sector research projects will help ensure we produce and analyse robust qualitative and quantitative research that informs the full range of the Ombudsman's functions.

Your application should be in the form of a written CV and supporting statement.

The supporting statement should not exceed 2 sides of A4 paper in font size 12, demonstrating why you are suitable for the role, using examples to show how your knowledge, skills, and experience meet the requirements of the person specification. Any of the competencies may be tested at interview.

Please consider the person specification and the competencies required for the role when preparing your application.

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