Resale Officer

Overview

Job Description - Resale Officer (26241)

Salary £32,000 pa, plus, 34 days leave, including bank holidays and a "me day"

Permanent full time (37.5 hpw)

One Strawberry Lane, Newcastle upon Tyne

We can't offer a CoS for this role

Home, a place where you belong

We have fabulous opportunity for you to join our Statutory Sales and Resales team, supporting our customers to achieve their home ownership goals. As a Resale Officer (known internally by us as Statutory Sales Executive), you will deliver a fantastic customer focused experience to current and potential customers, promoting our home ownership services all the way!

Responsibilities

• Managing all shared ownership resales activity, progressing sales and achieving targets
• Assessing potential customers ability to purchase properties, guiding through the agreed approval process
• Supporting with marketing and campaigns relevant to each sale, including resales, staircasing and statutory sales campaigns
• Keeping accurate records on statutory sales and resales transactions, supporting monthly and annual reporting
• Attending open days, launches and other sales activities.

You have

• A property sales background, with experience in the end-to-end process of shared ownership resales
• You'll know your resales from your staircasing and confident to progress from start to finish.
• Be a people person with superb customer service and interpersonal skills.
• An understanding of the mortgage process, financial assessments, intermediate, outright and affordable home ownership schemes.
• Comfortable working with digital marketing media or can quickly learn.
• You'll work core hours between 9:00am and 5:30pm
• Following a successful induction period, this will be working a hybrid role with minimum 2 days in the office, 3 days working at home
• Travel will be required to our London office up to 3 x a year

What's in it for you?

• Health cash plan saving you (and your children) £1140+ each year covering dental, opticians, prescriptions and more
• Matching pension contribution (up to 7% and life insurance of 3x basic salary)
• Instant pay access with Stream
• 800+ discounts on shops, holidays, days out, tech and more
• Top 20 in the UK for Wellbeing
• Career path with development and excellent training package.
• Family friendly policies including maternity, paternity, adoption, neonatal, fertility and menopause support
• For reasonable adjustments email